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- Tasks: Support customers in maximising value from our innovative HR tech platform.
- Company: Fast-growing HR technology company transforming recruitment processes.
- Benefits: Hybrid working, competitive salary, 25 days leave, and private healthcare.
- Why this job: Join a dynamic team and help global brands enhance their hiring experience.
- Qualifications: 1-3 years in customer success or account management; tech-savvy and solution-focused.
- Other info: Collaborative culture with strong growth opportunities and regular team socials.
The predicted salary is between 30000 - 40000 £ per year.
Salary: up to £35k
Location: Ideally able to come into our London office once a week. We are also open to candidates based elsewhere in the UK who can travel to London once a month as needed.
Employment Type: Full time
Department: Customer Success
Reports To: Head of Sales and Operations
About the Company
We are a fast-growing HR technology company helping organisations hire faster and reduce risk through automated employment reference checks. Our platform replaces slow and manual reference processes with a simple digital workflow that saves HR teams days of administration time while improving compliance and candidate experience. Our customers include global brands, leading retailers, healthcare organisations and professional sports teams. We support them in completing references in under 48 hours and keep their recruitment operations moving at speed.
The Role
We are hiring a Customer Success Executive to help our customers get the most value from our platform. You will work closely with HR and Talent Acquisition teams across a wide range of sectors to ensure quick onboarding, strong adoption and long term satisfaction. This role is perfect for someone who is customer focused, confident with technology and excited about turning great service into long lasting partnerships.
What You Will Be Doing
- Supporting new customers from setup through to first success.
- Helping HR teams automate their reference checks quickly and confidently.
- Acting as the main point of contact for day to day support and account growth.
- Ensuring users understand the platform and can maximise its value.
- Becoming an expert in the platform.
- Delivering training, providing proactive guidance and troubleshooting to help customers achieve their goals.
- Identifying opportunities for account expansion by understanding customer priorities and matching them with new features and integrations.
- Capturing insights from customers and working with Product and Sales teams to support platform improvements and enhance the customer journey.
- Monitoring usage and success metrics across accounts and using data to identify trends, risks and opportunities for growth.
What You Will Bring
- One to three years of experience in customer success, account management or client support.
- Experience in SaaS, HR tech or recruitment technology is beneficial.
- Strong verbal and written communication skills and the ability to build relationships quickly.
- A solution focused approach with strong problem solving abilities.
- Comfort using CRM or customer success software such as HubSpot, Zendesk or equivalent tools.
- Ability to prioritise effectively and work with accuracy.
- A genuine interest in improving the experience for HR teams, candidates and referees.
Why Join Us
You will join a growing SaaS company that is transforming how organisations hire. You will work with well known brands across retail, healthcare and professional services. We offer a collaborative culture with strong opportunities for growth. Benefits include a hybrid working model, WeWork office access, competitive salary, 25 days annual leave plus bank holidays, private medical healthcare and regular team socials and wellbeing initiatives.
Customer Success Executive employer: RefNow
Contact Detail:
RefNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can add value, so think about how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Executive role. Highlight your experience in customer success, account management, or client support, and don’t forget to mention any relevant tech skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and your understanding of HR tech. Let us know why you’re excited about this role and how you can contribute to our team.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t hesitate to show off your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RefNow
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their platform, the problems they solve for HR teams, and their customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Success Experience
Be ready to discuss your previous experience in customer success or account management. Prepare specific examples of how you've helped clients achieve their goals, especially in a tech environment. Highlight your problem-solving skills and how you've built strong relationships with customers.
✨Demonstrate Your Tech Savviness
Since the role involves working with a digital platform, be prepared to talk about your comfort level with technology. Mention any relevant tools you've used, like CRM software or customer success platforms, and how you've leveraged them to improve customer experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's future plans, how they measure customer success, or what challenges the team is currently facing. This shows that you're engaged and thinking about how you can contribute to their success.
