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- Tasks: Guide patients from inquiry to treatment for reflux-related conditions.
- Company: Reflux UK is revolutionising private healthcare for stomach and oesophageal issues.
- Benefits: Enjoy a bonus scheme, career progression, training, and free onsite parking.
- Why this job: Make a real impact on patients' lives while working in a supportive team environment.
- Qualifications: Experience in sales or customer service; empathy and strong communication skills are essential.
- Other info: Full-time role with competitive salary and casual dress code.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Patient Sales Coordinator
Reflux UK isn\’t just another private healthcare company; we are a game-changer in the field! Specialising exclusively in cutting-edge solutions for those battling symptoms related to stomach and oesophageal issues, there are millions of people who regularly experience debilitating symptoms looking for expert assistance with diagnosis and treatment. We work with elite specialists and provide the latest cutting edge diagnostic and treatment options.
Join our dynamic team at Reflux UK as a Sales Patient Coordinator and play an instrumental role in guiding patients through their journey from the first enquiry to treatment for reflux-related conditions. We are seeking a proactive and compassionate individual with excellent communication skills to manage patient inquiries, educate patients about reflux treatments, coordinate appointments, nurture patient relationships, and ensure exceptional patient care throughout the sales process.
Duties and Responsibilities
- Patient Inquiries Management: Respond promptly and courteously to patient enquiries via phone and email, offering accurate information about reflux treatments and procedures.
- Educating Patients: Clearly explain reflux-related conditions, treatment options, and procedures to patients, ensuring they are well-informed to make healthcare decisions.
- Appointment Coordination: Efficiently schedule appointments for patients to consult with reflux specialists and ensure timely follow-up.
- Nurturing Patient Relationships: Build rapport with patients, listen to their concerns, and provide empathetic support throughout their journey.
- Sales Process Management: Guide patients through the sales process, address their questions and concerns, and assist them in making informed decisions.
- Surgery Booking: Coordinate surgical procedures for patients, liaising with medical staff and hospitals for scheduling and arranging pre-operative and post-operative care.
- Hospital Liaison: Collaborate with hospitals to facilitate admissions, surgeries, and necessary procedures, ensuring seamless coordination of patient care.
- Meeting Sales Targets: Work towards and achieve sales targets set by the company to contribute to the organisation\’s growth and success.
- Patient Care Advocacy: Advocate for patients\’ needs and ensure they receive exceptional care and support throughout their interactions.
- Team Collaboration: Work closely with sales team members, healthcare professionals, and other staff to ensure a seamless patient experience and efficient workflow.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of patient interactions, appointments, and sales activities in the company\’s CRM system.
- Continuous Learning: Stay updated on the latest developments in reflux treatments and procedures by attending training sessions as required.
Qualifications and Skills
- Previous experience in sales, customer service, or patient coordination roles, preferably in the healthcare or medical industry.
- Excellent communication skills, both verbal and written, with the ability to convey complex medical information clearly and understandably.
- Empathetic and compassionate attitude towards patients, with a genuine desire to improve their health and well-being.
- Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines effectively.
- Proactive and self-motivated, with a drive to achieve sales targets and contribute to the organisation\’s success.
- Knowledge of reflux-related conditions, treatments, and procedures is preferred but not required; willingness to learn and acquire relevant knowledge is essential.
- Proficiency in using computer applications and CRM systems for scheduling, documentation, and record-keeping.
If you are passionate about making a difference in patients\’ lives and possess the required qualifications and skills, we encourage you to apply for this exciting opportunity with Reflux UK. Join us in our mission to provide exceptional care and support to patients with reflux-related conditions.
Benefits
- Discretionary bonus scheme based on company targets
- Career progression
- Continued development training
- Free onsite parking
- Casual dress
Location: Tunbridge Wells Area
Duration: Full-time/Permanent
Salary: Competitive
Hours: Monday – Friday 09.00 – 17.00
Job Type: Full-time
Experience:
- sales within care/health care: 1 year (required)
Work Location: In person
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Patient Sales Coordinator employer: RefluxUK
Contact Detail:
RefluxUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Sales Coordinator
✨Tip Number 1
Familiarise yourself with reflux-related conditions and treatments. Understanding the medical terminology and common patient concerns will help you communicate effectively and build trust with potential patients.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with a friend or family member. This will help you become more comfortable explaining complex information in a clear and empathetic manner.
✨Tip Number 3
Network with professionals in the healthcare industry, especially those who work in sales or patient coordination. Attend relevant events or join online forums to gain insights and tips from others in similar roles.
✨Tip Number 4
Demonstrate your proactive nature by preparing questions for the interview about how you can contribute to the team and improve patient experiences. Showing initiative will set you apart from other candidates.
We think you need these skills to ace Patient Sales Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Sales Coordinator position at Reflux UK. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in sales, customer service, or patient coordination. Emphasise any previous roles in healthcare or medical settings, and showcase your communication skills and ability to manage patient inquiries.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for patient care and your understanding of reflux-related conditions. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team at Reflux UK.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at RefluxUK
✨Show Your Empathy
As a Patient Sales Coordinator, you'll be dealing with patients who may be anxious about their health. Make sure to demonstrate your empathetic nature during the interview by sharing examples of how you've supported customers or patients in the past.
✨Know Your Stuff
While specific knowledge of reflux conditions isn't mandatory, showing that you've done your homework on the company and its services will impress the interviewers. Familiarise yourself with common reflux treatments and be ready to discuss them.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to showcase your ability to convey complex information clearly. You might even want to practice explaining a medical concept in simple terms to demonstrate this skill.
✨Demonstrate Organisational Skills
The role involves coordinating appointments and managing patient inquiries. Be prepared to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific example from your previous experience.