At a Glance
- Tasks: Guide patients from inquiry to treatment for reflux-related conditions.
- Company: Reflux UK is revolutionising private healthcare for stomach and oesophageal issues.
- Benefits: Enjoy a bonus scheme, career progression, training, and free onsite parking.
- Other info: Full-time role with competitive salary and casual dress code.
- Why this job: Make a real impact on patients' lives while working in a supportive team environment.
- Qualifications: Experience in sales or customer service; empathy and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Patient Sales Coordinator
Reflux UK isn\'t just another private healthcare company; we are a game-changer in the field! Specialising exclusively in cutting-edge solutions for those battling symptoms related to stomach and oesophageal issues, there are millions of people who regularly experience debilitating symptoms looking for expert assistance with diagnosis and treatment. We work with elite specialists and provide the latest cutting edge diagnostic and treatment options.
Join our dynamic team at Reflux UK as a Sales Patient Coordinator and play an instrumental role in guiding patients through their journey from the first enquiry to treatment for reflux-related conditions. We are seeking a proactive and compassionate individual with excellent communication skills to manage patient inquiries, educate patients about reflux treatments, coordinate appointments, nurture patient relationships, and ensure exceptional patient care throughout the sales process.
Duties and Responsibilities
- Patient Inquiries Management: Respond promptly and courteously to patient enquiries via phone and email, offering accurate information about reflux treatments and procedures.
- Educating Patients: Clearly explain reflux-related conditions, treatment options, and procedures to patients, ensuring they are well-informed to make healthcare decisions.
- Appointment Coordination: Efficiently schedule appointments for patients to consult with reflux specialists and ensure timely follow-up.
- Nurturing Patient Relationships: Build rapport with patients, listen to their concerns, and provide empathetic support throughout their journey.
- Sales Process Management: Guide patients through the sales process, address their questions and concerns, and assist them in making informed decisions.
- Surgery Booking: Coordinate surgical procedures for patients, liaising with medical staff and hospitals for scheduling and arranging pre-operative and post-operative care.
- Hospital Liaison: Collaborate with hospitals to facilitate admissions, surgeries, and necessary procedures, ensuring seamless coordination of patient care.
- Meeting Sales Targets: Work towards and achieve sales targets set by the company to contribute to the organisation\'s growth and success.
- Patient Care Advocacy: Advocate for patients\' needs and ensure they receive exceptional care and support throughout their interactions.
- Team Collaboration: Work closely with sales team members, healthcare professionals, and other staff to ensure a seamless patient experience and efficient workflow.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of patient interactions, appointments, and sales activities in the company\'s CRM system.
- Continuous Learning: Stay updated on the latest developments in reflux treatments and procedures by attending training sessions as required.
Qualifications and Skills
- Previous experience in sales, customer service, or patient coordination roles, preferably in the healthcare or medical industry.
- Excellent communication skills, both verbal and written, with the ability to convey complex medical information clearly and understandably.
- Empathetic and compassionate attitude towards patients, with a genuine desire to improve their health and well-being.
- Strong organisational and time-management skills, with the ability to prioritise tasks and meet deadlines effectively.
- Proactive and self-motivated, with a drive to achieve sales targets and contribute to the organisation\'s success.
- Knowledge of reflux-related conditions, treatments, and procedures is preferred but not required; willingness to learn and acquire relevant knowledge is essential.
- Proficiency in using computer applications and CRM systems for scheduling, documentation, and record-keeping.
If you are passionate about making a difference in patients\' lives and possess the required qualifications and skills, we encourage you to apply for this exciting opportunity with Reflux UK. Join us in our mission to provide exceptional care and support to patients with reflux-related conditions.
Benefits
- Discretionary bonus scheme based on company targets
- Career progression
- Continued development training
- Free onsite parking
- Casual dress
Location: Tunbridge Wells Area
Duration: Full-time/Permanent
Salary: Competitive
Hours: Monday - Friday 09.00 – 17.00
Job Type: Full-time
Experience:
- sales within care/health care: 1 year (required)
Work Location: In person
Patient Sales Coordinator in Devizes employer: RefluxUK
Reflux UK is an exceptional employer that prioritises patient care and employee development in the heart of Tunbridge Wells. With a dynamic work culture that fosters collaboration and continuous learning, employees benefit from career progression opportunities, a discretionary bonus scheme, and a supportive environment where their contributions directly impact patients' lives. Join us to be part of a transformative healthcare journey while enjoying perks like free onsite parking and a casual dress code.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Sales Coordinator in Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RefluxUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RefluxUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Sales Coordinator in Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RefluxUK:Your cover letter is your chance to shine! Tell us why you want to work at RefluxUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RefluxUK!
How to prepare for a job interview at RefluxUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
