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For Companies At a Glance
- Tasks: Ensure products meet quality standards through inspection and documentation.
- Company: Join the UK's largest privately owned print and packaging company with over 900 employees.
- Benefits: Enjoy a permanent, full-time role with opportunities for training and development.
- Other info: Work Monday to Friday, 08:30 - 17:00, in a supportive environment.
- Why this job: Be part of a dynamic team focused on quality, innovation, and sustainability.
- Qualifications: Previous experience in quality control is essential; knowledge of print processes is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Quality Control Officer
Location:Barwell, UK
Contract:Permanent
Hours:Full Time
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 900 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic.
Job Purpose
The Quality Control Officer is responsible for ensuring that all products meet the company\’s high-quality standards and customer specifications. Working closely with production, compliance, and customer service teams, you will monitor, inspect, and report on quality issues, manage customer quality complaints, and support continuous improvement across operations.
Key Responsibilities
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Product Inspection: Conduct regular checks on printed labels and finished goods throughout the production process, ensuring they meet company and customer specifications.
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Documentation: Accurately complete quality control records, including non-conformance reports, checklists, inspection logs, and quality complaint logs.
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Process Monitoring: Ensure adherence to internal SOPs, GMP standards, and customer requirements during production runs.
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Non-Conformance & Complaints Management:
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Identify and report defects or non-compliance issues.
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Log and investigate quality complaints raised by customers.
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Coordinate root cause analysis and corrective actions with relevant departments.
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Communicate resolutions clearly and promptly to internal teams and assist in closing the complaint loop with the customer.
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Calibration & Equipment Checks: Ensure measuring and testing equipment is correctly maintained and calibrated.
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Customer Support: Liaise with customer service teams and assist in resolving any quality-related complaints or queries.
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Training & Support: Assist in training staff on quality standards, complaint handling procedures, and best practices.
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Continuous Improvement: Provide input on improving quality systems, reducing waste, preventing recurrence of complaints, and enhancing product reliability.
Key Skills & Competencies
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Strong attention to detail and accuracy
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Knowledge of quality standards (ISO 9001, BRC, etc.)
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Excellent communication and reporting skills
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Proactive and hands-on approach to problem-solving
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Ability to work independently and within a team
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Good IT skills (e.g., Excel, quality tracking systems)
Qualifications & Experience
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Previous experience in a quality control or quality assurance role, ideally within print, packaging, or labelling industries
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Experience handling and investigating quality complaints is essential
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Understanding of print processes and label production is highly desirable
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Familiarity with inspection tools, sampling techniques, complaint investigation, and quality documentation
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Training in internal auditing or quality systems (desirable but not essential)
Working Hours
Monday – Friday 08:30 – 17:00
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Quality Control Officer employer: Reflexlabels
Contact Detail:
Reflexlabels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Officer
✨Tip Number 1
Familiarise yourself with the specific quality standards mentioned in the job description, such as ISO 9001 and BRC. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality control.
✨Tip Number 2
Network with professionals in the print and packaging industry. Attend relevant events or join online forums where you can connect with others who work in quality control. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experience with quality complaints and how you've handled them. Be ready to share specific examples that highlight your problem-solving skills and attention to detail, as these are crucial for the role.
✨Tip Number 4
Research Reflex Group and their approach to quality control. Understanding their values and practices will allow you to tailor your conversation during interviews, showing that you're genuinely interested in contributing to their team.
We think you need these skills to ace Quality Control Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality control or assurance, especially within the print, packaging, or labelling industries. Use specific examples to demonstrate your skills in product inspection and complaint management.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Quality Control Officer role. Emphasise your attention to detail, problem-solving abilities, and any experience with ISO 9001 or BRC standards.
Showcase Relevant Skills: In your application, clearly outline your knowledge of quality standards and your ability to work both independently and as part of a team. Mention any IT skills you possess, particularly with Excel or quality tracking systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Control Officer.
How to prepare for a job interview at Reflexlabels
✨Know Your Quality Standards
Familiarise yourself with key quality standards such as ISO 9001 and BRC. Be prepared to discuss how these standards apply to the role and how you have implemented them in previous positions.
✨Demonstrate Attention to Detail
As a Quality Control Officer, attention to detail is crucial. During the interview, provide examples of how your meticulous nature has helped identify issues or improve processes in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding handling non-conformance issues or customer complaints. Think of specific instances where you successfully resolved similar challenges.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to explain how you would liaise with different teams and customers to resolve quality-related issues, ensuring clarity and promptness in your responses.