At a Glance
- Tasks: Be the go-to person for customers, handling queries and orders with flair.
- Company: Join the largest privately owned print and packaging company in the UK.
- Benefits: Full training provided, competitive salary, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Kickstart your career in customer service with no prior experience needed!
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees across 27 sites in the UK, Europe, America and Australia. The company prides itself on quality, efficiency, ethics, and low environmental impact whilst being innovative and dynamic.
The company has an opportunity for a Customer Service Representative in our Newcastle site. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.
Location: Newcastle, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday 09:00 - 17:00 – (35 hours per week)
Roles and Responsibilities:
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
- Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
- Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Required Skills & Experience:
- Customer Service Expertise: No experience necessary – full training provided.
- Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
- Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
- Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
- Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
- Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
Customer Service Representative in Newcastle upon Tyne employer: Reflexlabels
At Reflex Group, we pride ourselves on being a leading employer in the print and packaging industry, offering a supportive work culture that values innovation and teamwork. Our Newcastle site provides a full-time, permanent role for Customer Service Representatives, where you will receive comprehensive training and have the opportunity to grow within a dynamic environment. With a commitment to employee development and a focus on quality and ethics, joining our team means being part of a company that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Reflex Group and understand their values, especially around quality and innovation. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've resolved issues or helped others. Even if it's not in a work setting, these stories can highlight your ability to handle customer complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Reflex Group family. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love to see candidates who are excited about the role and eager to learn, especially since no previous experience is necessary.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your strong communication skills and organisational abilities, as these are key for us in a fast-paced environment.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward applications that get right to the heart of why you’d be a great fit for our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reflexlabels
✨Know the Company
Before your interview, take some time to research the Reflex Group. Understand their values, mission, and what makes them the largest privately owned print and packaging company in the UK. This will show your genuine interest and help you tailor your answers to align with their ethos.
✨Practice Your Communication Skills
Since strong communication is key for a Customer Service Representative, practice articulating your thoughts clearly. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more confident during the actual interview.
✨Showcase Your Organisational Skills
Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues. Even if you don’t have direct customer service experience, demonstrating your ability to stay organised and handle pressure will impress the interviewers.
✨Emphasise Teamwork
The job requires collaboration with various departments, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a group effort or helped resolve a conflict, highlighting your ability to be a team player.
