At a Glance
- Tasks: Manage customer accounts and ensure top-notch service from order to delivery.
- Company: Join the largest privately owned print and packaging company in the UK.
- Benefits: Full-time role with a supportive team and career growth opportunities.
- Other info: Full training provided; experience in print/labels is a bonus.
- Why this job: Build strong relationships and make a real impact in a dynamic environment.
- Qualifications: Strong communication skills and a proactive, organised mindset.
The predicted salary is between 30000 - 40000 £ per year.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1,000 people across 27 sites in the UK, Europe, America and Australia. The company prides itself on quality, efficiency, ethical practices, and low environmental impact, whilst remaining innovative and dynamic.
Reflex Labels is now looking for a proactive and customer‑focused Customer Account Executive to join our team in Newcastle. This role offers a fantastic opportunity for someone looking to build a career in account management within a technical manufacturing environment, taking ownership of customer accounts, stock planning, and label specifications.
Location: Newcastle, UK
Position Type: Full‑Time, Permanent
Working Hours: Monday to Friday 09:00 - 17:00
Roles and Responsibilities:
- Managing a portfolio of customer accounts, acting as their main point of contact.
- Building strong relationships and delivering a high level of customer service.
- Overseeing orders end‑to‑end, from enquiry through to delivery.
- Supporting stock forecasting and demand planning to ensure consistent supply.
- Managing and maintaining technical label specifications, ensuring accuracy and compliance.
- Collaborating with production, planning, and technical teams to meet customer requirements.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
Required Skills & Experience:
- Strong communication and relationship‑building skills.
- Highly organized with the ability to manage multiple priorities.
- A proactive, problem‑solving mindset.
- Confidence working with data and attention to detail (especially around specifications).
- A team player with the ability to take ownership of accounts.
- Experience in print/labels is a bonus — but full training is provided.
Customer Account Executive in Newcastle upon Tyne employer: Reflexlabels
At Reflex Group, we pride ourselves on being a leading employer in the print and packaging industry, offering a vibrant work culture that fosters innovation and collaboration. Our Newcastle team is dedicated to providing exceptional customer service while enjoying a supportive environment that encourages professional growth and development. With a commitment to ethical practices and low environmental impact, joining us means being part of a forward-thinking company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reflexlabels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reflexlabels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reflexlabels:Your cover letter is your chance to shine! Tell us why you want to work at Reflexlabels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reflexlabels!
How to prepare for a job interview at Reflexlabels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
