Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries and orders with ease.
- Company: Join Reflex Group, the UK's largest privately-owned print and packaging company.
- Benefits: Full training provided, competitive salary, and a supportive team environment.
- Why this job: Kickstart your career in customer service with no prior experience needed!
- Qualifications: Strong communication skills and a positive attitude are all you need.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.
Reflex Labels is seeking a self-driven and motivated Customer Service Representative to join our team in Leicester. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.
Location: Leicester, UK
Position Type: Full time, Permanent
Working Hours: Monday to Friday, 09:00-17:00
Roles and Responsibilities
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
- Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
- Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Required Skills & Experience
- Customer Service Expertise: No experience necessary – full training provided.
- Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
- Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
- Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
- Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
- Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
Customer Service Representative in Leicester employer: Reflexlabels
Contact Detail:
Reflexlabels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reflex Group. Understand their values, especially their focus on environmental responsibility. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues in the past. Even if it's from a different context, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Service Representative at Reflex Group.
We think you need these skills to ace Customer Service Representative in Leicester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about the role and eager to learn, especially since no previous experience is necessary.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. Highlight your communication skills and organisational abilities, as these are key for us at Reflex Group.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate straightforward applications that get right to the heart of why you’d be a great fit for our team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Reflex Labels.
How to prepare for a job interview at Reflexlabels
✨Know the Company
Before your interview, take some time to research Reflex Group. Understand their values, especially their focus on environmental responsibility and innovation in the print industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since strong communication is key for a Customer Service Representative, practice articulating your thoughts clearly. You can do this by role-playing common customer scenarios with a friend or family member. This will help you feel more confident when responding to questions during the interview.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues, even if they’re not directly related to customer service. Highlighting your ability to stay calm and find solutions will demonstrate your suitability for the role, especially since complaint resolution is a big part of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company culture aligns with your values.