Customer Service and Business Support

Established in 2002, Reflex Group is the UK’s largest privately‑owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high‑quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Location: Ketton, UK

Position Type: Full‑Time, Apprenticeship

Working Hours: Monday to Friday, 9:00am – 5:00pm

Role Overview: Graphic Brands, part of the Reflex Group, is seeking a self‑driven and motivated Customer Service and Business Support professional to join our Ketton site. This is an exciting opportunity for someone with previous experience who is looking to grow within customer service, business support, and the creative side of the print industry. You will play a key role in supporting customers, assisting production planning, and helping to ensure smooth day‑to‑day operations.

Roles and Responsibilities:

• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely and professional manner.
• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels, ensuring jobs are tracked from order through to completion.
• Production Support: Support Production Managers with planning and coordinating work schedules, helping to move jobs through production, chase progress, and adjust priorities when required, particularly during busy periods.
• Complaint Resolution: Investigate and resolve customer complaints efficiently and professionally, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting: Complete daily data entry tasks and maintain weekly stock sheets to ensure accurate and up‑to‑date records.
• Collaboration: Work closely with internal departments, Production teams, and Key Account Managers to ensure targets are met and customer requirements fully satisfied.
• Record Keeping: Maintain accurate and thorough customer service records covering customer interactions, orders, and resolutions.
• General Office Management: Assist with administrative tasks including preparing documents, managing shared inboxes, coordinating internal requests, supporting basic invoicing or purchase orders, supplier administration, and contributing to site‑wide communication or reporting as required.
• Occasional Personal Assistant Duties: Including running local errands, assisting with bookings and travel arrangements, coordinating calendars, scheduling meetings, and supporting the planning of customer visits or on‑site events.

Required Skills & Experience:

• Strong Communication: Excellent verbal and written communication skills for interacting with customers, suppliers, and colleagues.
• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast‑paced, deadline‑driven environment.
• Problem‑Solving: Able to resolve issues with patience, empathy, and a solution‑focused approach.
• Team Player: Comfortable working collaboratively while also taking ownership of responsibilities and supporting colleagues when required.
• IT Proficiency: Competent using Microsoft Office (Outlook, Excel, Word) and confident learning internal systems and ERP software.
• Adaptability: Flexible and responsive to changing priorities, customer needs, and operational requirements.
• Driving Licence: Preferred due to the rural location, limited public transport, and the need to carry out occasional business errands.