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- Tasks: Provide technical support and solve customer queries about our products.
- Company: Join the largest privately owned print and packaging company in the UK.
- Benefits: Full-time role with a supportive team and opportunities for growth.
- Why this job: Be a key player in customer satisfaction and problem-solving.
- Qualifications: Strong communication skills and a proactive approach to challenges.
- Other info: Dynamic work environment with a focus on innovation and ethics.
The predicted salary is between 30000 - 42000 £ per year.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK having grown to over 1000 employees operating globally. The company prides itself on quality, efficiency, ethics and low environmental impact whilst being innovative and dynamic.
Location: Boston, UK
Position Type: Full-Time, Permanent
Shift Pattern: Monday to Friday 09:00am-17:00pm
Role Overview: Reflex Systems (part of the Reflex Group) has an opportunity for a technically aware telephone support - admin person who is interested in understanding and solving customers queries and questions on our range of products. The role would suit someone with an enquiring mind who enjoys interacting with customers and suppliers and help our customers solve their problems. Following training you will be one of the main points of customer contact for both internal and external customers providing technical support advice and pricing.
Roles and Responsibilities:
- Act as a trusted advisor on the technical and commercial aspects of our products and services.
- Provide timely and accurate support to customers, addressing inquiries and resolving issues effectively.
- Identify customer needs and propose tailored solutions, creating opportunities for additional sales.
- Communicate proactively with customers to understand requirements and ensure satisfaction.
- Process customer orders in line with On Time In Full (OTIF) performance standards.
- Collaborate with internal teams to ensure seamless service delivery and maintain strong customer relationships.
Required Skills & Engineering:
- Excellent telephone manner and interpersonal skills.
- Strong verbal and written communication abilities.
- Self-motivated with a proactive approach to problem-solving.
- Resilient and able to work effectively under pressure.
- Commercial awareness and ability to identify business opportunities.
- Good numerical skills and attention to detail.
Commercial and Technical Administrator in Boston employer: Reflexlabels
Contact Detail:
Reflexlabels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial and Technical Administrator in Boston
✨Tip Number 1
Get to know the company! Research Reflex Group and their products so you can chat confidently about how you can help solve customer queries. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being clear, friendly, and solution-oriented – just like you would with a customer.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges or helped someone out. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our innovative team at Reflex Group.
We think you need these skills to ace Commercial and Technical Administrator in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial and Technical Administrator role. Highlight your customer service experience and any technical knowledge you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're interested in the role and how your background makes you the perfect candidate. Be sure to mention your problem-solving skills and your ability to communicate effectively with customers.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your strong verbal and written communication abilities. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Reflexlabels
✨Know Your Stuff
Make sure you understand the products and services offered by Reflex Group. Familiarise yourself with their technical aspects and be ready to discuss how you can help customers solve their queries. This will show that you're genuinely interested and capable of being a trusted advisor.
✨Practice Your Communication Skills
Since this role requires excellent telephone manners and interpersonal skills, practice speaking clearly and confidently. You might even want to do mock interviews with friends or family to get comfortable with articulating your thoughts and responding to questions.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or identified business opportunities. This will demonstrate your proactive approach and resilience under pressure, which are key traits for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
