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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries and orders with ease.
- Company: Join Reflex Labels, a vibrant team in the print industry.
- Benefits: Full training provided, competitive pay, and a supportive work environment.
- Why this job: Kickstart your career in customer service with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Perfect for those looking to learn and grow in a dynamic setting.
Reflex Labels is seeking a self-driven and motivated Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.
Key Responsibilities
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
- Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
- Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Required Skills & Experience
- Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
- Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
- Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
- Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
Full training will be given through apprenticeship scheme.
Apprentice Customer Service Representative employer: Reflexlabels
Contact Detail:
Reflexlabels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reflex Labels. Understand their products and values so you can show genuine interest and ask insightful questions.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling real queries.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues in the past. This will demonstrate that you're ready for the fast-paced environment at Reflex Labels.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Service Representative.
We think you need these skills to ace Apprentice Customer Service Representative
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the opportunity to help customers and learn on the job!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills, even if you don’t have direct experience. We love seeing how your unique background can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Reflex Labels.
How to prepare for a job interview at Reflexlabels
✨Know the Company
Before your interview, take some time to research Reflex Labels. Understand their products, values, and what sets them apart in the print industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You can do this by role-playing common customer service scenarios with a friend or family member. This will help you feel more comfortable when discussing how you'd handle customer queries and complaints.
✨Show Your Organisational Skills
Be prepared to discuss how you manage multiple tasks effectively. Think of examples from your past experiences, even if they’re not directly related to customer service. Highlighting your ability to stay organised will demonstrate that you can thrive in a fast-paced environment.
✨Emphasise Teamwork
As a potential team player, be ready to share examples of how you've collaborated with others in the past. Whether it’s in school projects or part-time jobs, showing that you can work well with a team will resonate well with the interviewers at Reflex Labels.
