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- Tasks: Learn to provide technical and commercial support while assisting with customer enquiries.
- Company: Join the UK's largest privately owned print and packaging company.
- Benefits: Full training, supportive team, and a chance to grow your career.
- Why this job: Kickstart your career in a dynamic environment with real customer impact.
- Qualifications: Enthusiasm for learning and good communication skills are essential.
- Other info: Great opportunity for career growth in a friendly, fast-paced setting.
The predicted salary is between 25000 - 30000 £ per year.
Established in 2002, the Reflex Group is the UK’s largest privately owned print and packaging company. With over 1,000 employees operating globally, the business is built on quality, efficiency, ethics, and low environmental impact, while remaining innovative and dynamic.
Location: Tonbridge, Kent, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday, 09:00–17:00
Progressive ID (part of the Reflex Group) is offering an exciting opportunity for a Trainee Commercial & Technical Administrator to join our team. This role is ideal for someone at the early stages of their career who is keen to learn, has an enquiring mind, and enjoys working with customers. You will receive full training to develop your technical knowledge and commercial awareness across our product range.
During your training period, you will work closely with experienced team members to learn how to respond to customer queries, understand product specifications, support order processing, and provide excellent customer service. Over time, you will become one of the key points of contact for both internal and external customers.
Key Responsibilities (with Training & Support)- Learn to provide technical and commercial support to customers via telephone and email.
- Assist with handling customer enquiries, escalating more complex issues when required.
- Support the preparation of pricing and quotations under guidance from senior team members.
- Build an understanding of customer needs and help identify suitable product solutions.
- Process customer orders accurately, supporting On Time In Full (OTIF) performance.
- Communicate effectively with internal departments to ensure smooth service delivery.
- Develop strong, professional relationships with customers and suppliers.
- Friendly and confident telephone manner.
- Good verbal and written communication skills.
- Willingness to learn and develop technical and commercial knowledge.
- Proactive and organised approach to tasks.
- Ability to remain calm and focused in a busy environment.
- Good numerical skills and attention to detail.
- Interest in customer service, administration, or technical support roles.
- Exposure to fresh produce, quality, technical, or manufacturing environments.
- Additional language skills (particularly Eastern European languages).
Trainee Technical Administrator in Tonbridge employer: Reflex Group
Contact Detail:
Reflex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Technical Administrator in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Trainee Technical Administrator in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee Technical Administrator role. Highlight any customer service or administrative experience you have, even if it's from part-time jobs or internships.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and the company. Mention why you're interested in the Reflex Group and how you can contribute to their innovative and dynamic environment.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Reflex Group
✨Know the Company Inside Out
Before your interview, take some time to research Reflex Group and Progressive ID. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role involves customer interaction, think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you would approach different scenarios, demonstrating your problem-solving skills and customer service mindset.
✨Show Your Willingness to Learn
As a Trainee Technical Administrator, it's crucial to convey your eagerness to learn and develop. Be prepared to discuss how you’ve approached learning new skills in the past and express your enthusiasm for gaining technical knowledge and commercial awareness during your training.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into the company culture.