At a Glance
- Tasks: Provide top-notch customer service and manage sales support tasks.
- Company: Join the UK's largest privately owned print and packaging company.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Be part of a dynamic team focused on innovation and sustainability.
- Why this job: Make a real difference by enhancing customer experiences and driving sales.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
To provide exceptional customer service and sales support by managing customer enquiries, processing orders, preparing quotations, and maintaining strong customer relationships.
The role requires excellent communication skills, attention to detail, and a proactive approach to ensuring customer requirements are met accurately and efficiently.
- Roles & Responsibilities
- Process customer orders accurately and efficiently, ensuring all requirements and deadlines are met.
- Respond promptly to customer enquiries via telephone, email, and other communication channels.
- Create accurate customer quotations in line with company pricing and service requirements.
- Proactively follow up quotations to maximise conversion opportunities and generate sales.
- Deliver an outstanding customer experience through professional and responsive communication.
- Develop and maintain positive relationships with customers and internal departments.
- Act as an escalation point for customer queries, concerns, and service issues, ensuring prompt resolution.
- Liaise effectively with production, operations, and other internal teams to meet customer expectations.
- Maintain accurate customer records and documentation within company systems.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Support the wider sales and customer service team with administrative and commercial activities as required.
- Ensure compliance with company procedures, policies, and quality standards.
Previous experience in a customer service, sales support, internal sales, or account management role. - Excellent verbal and written communication skills.
- Strong telephone manner and confidence in speaking with customers.
- Proven ability to manage multiple tasks and prioritise workload effectively.
- High level of accuracy and attention to detail.
- Strong problem‑solving skills and ability to handle customer issues professionally.
- Good IT skills, including experience using Microsoft Office and CRM/ERP systems.
- Ability to work both independently and as part of a team.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1000 people across multiple global sites.
We pride ourselves on quality, efficiency, ethics, innovation, and maintaining a low environmental impact.
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internal Sales Administrator employer: Reflex Group
Reflex Group is an exceptional employer, offering a supportive work culture that prioritises employee development and growth within the print and packaging industry. Located in Barwell, this role as a Trainee Digicon Operator provides comprehensive training on cutting-edge digital finishing equipment, ensuring you gain valuable skills while working in a dynamic environment. With a commitment to quality and efficiency, Reflex Group fosters a collaborative atmosphere where your contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land internal Sales Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reflex Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reflex Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace internal Sales Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reflex Group:Your cover letter is your chance to shine! Tell us why you want to work at Reflex Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reflex Group!
How to prepare for a job interview at Reflex Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
