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For Companies At a Glance
- Tasks: Support customers with technical queries and manage projects from start to finish.
- Company: Join Reflex Group, the UK's largest privately owned print and packaging company.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be a key player in solving customer problems and driving innovative solutions.
- Qualifications: Strong communication skills and a passion for technology and customer service.
- Other info: Work in a supportive team with a focus on quality and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Manager role at Reflex Group. Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK with over 900 employees operating from multiple global sites. The company prides itself on quality, efficiency, ethics, and low environmental impact while remaining innovative and dynamic.
Reflex Systems (part of the Reflex Group) offers an opportunity for an internal technically/commercially aware sales manager who is interested in understanding and solving customer queries and questions on our range of products, label printers, label software, label machinery, and warehouse management products. The role suits someone with an enquiring mind who enjoys interacting with customers and suppliers to help our customers solve their problems, arrange quotations, and manage the supply and installation of new equipment. This is an internal position based at our offices in Swineshead, Lincolnshire.
Description
Following training you will be one of the main points of customer contact for both internal and external customers providing technical support and advice, pricing and creating technical and sales proposals for our customers.
Duties
- Understand the range of products, working on the technical and commercial side to identify, advise & support customers with any questions that arise.
- Identify/source solutions and create sales opportunities for the promotion of our products.
- Communicate with customers to understand their requirements for hardware/software projects valued between £1,000 - £100,000.
- Manage projects both technically and commercially to completion.
- Ensure timely sign off and invoicing.
- Maintain a range of operator’s product manuals for our entire range of products.
- Work with suppliers both UK and overseas to ensure projects are managed to customer satisfaction.
Skills Required
- Good telephone manner
- Self-motivated
- Resilience
- Strong communication skills – both verbal and written
- Technical, process and commercial awareness
- Numerical skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management, Printing Services
Technical Manager in Boston employer: Reflex Group
Contact Detail:
Reflex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager in Boston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Technical Manager role.
✨Tip Number 2
Prepare for interviews by researching Reflex Group thoroughly. Understand their products and values, and think about how your skills can solve their customer queries. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your technical and commercial awareness can benefit Reflex Group. Highlight your problem-solving skills and how you can manage projects effectively – they’ll love that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Reflex Group and ready to take on the challenge.
We think you need these skills to ace Technical Manager in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Manager role. Highlight your technical skills and experience in customer interaction, as these are key for us at Reflex Group. We want to see how you can solve problems and manage projects effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully managed projects or supported customers in the past. We love seeing your personality come through!
Showcase Your Communication Skills: Since strong communication is crucial for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re among the first 25 applicants. Plus, it shows your enthusiasm for joining the Reflex Group team!
How to prepare for a job interview at Reflex Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Reflex Group's range of products, especially label printers and software. Familiarise yourself with their features, benefits, and any common customer queries. This will help you demonstrate your technical awareness and show that you're genuinely interested in solving customer problems.
✨Showcase Your Communication Skills
Since the role involves interacting with customers and suppliers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex information in the past. This will highlight your strong verbal and written communication skills, which are crucial for this position.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified solutions to customer issues or created sales opportunities. Be ready to discuss these examples during the interview, as they will showcase your enquiring mind and resilience in tackling challenges, which is exactly what Reflex Group is looking for.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also helps you assess if Reflex Group is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
