At a Glance
- Tasks: Lead a dedicated team to support women and children affected by domestic abuse.
- Company: Join a values-driven organisation making a real difference in the community.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Opportunity for professional development and to make a genuine impact.
- Why this job: Empower survivors and help them rebuild their lives in a rewarding leadership role.
- Qualifications: Experience in managing domestic abuse services and leading high-performing teams.
The predicted salary is between 32968 - 32968 £ per year.
Location: Southampton (Refuge-Based)
Salary: £32,968 per annum
Hours: 40 hours per week, Monday to Friday
Contract: Full-Time, Permanent
Female Applicants Only
This post is restricted to female applicants under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female‑only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity and safety of residents.
Make a Difference Every Day
We are seeking an experienced and passionate Refuge Service Manager to lead a dedicated domestic abuse service supporting women and children who have experienced abuse. This is an exciting opportunity for a skilled manager who is committed to empowering survivors, delivering high‑quality support services, and leading a specialist team to achieve positive outcomes. Working within a refuge setting, you will play a key role in ensuring survivors receive safe, trauma‑informed and person‑centred support, helping them rebuild their lives and move towards independence.
About the Role
As Refuge Service Manager, you will be responsible for the day‑to‑day management and development of the refuge service, ensuring the delivery of high‑quality support that meets contractual, safeguarding and regulatory requirements. You will lead and motivate a team of specialist Domestic Abuse Case Workers, oversee service performance, manage referrals and occupancy, and maintain strong partnerships with local agencies and stakeholders. This is a rewarding leadership role where your expertise will directly impact the lives of survivors and their families.
Key Responsibilities:
- Lead and manage the refuge service, ensuring excellent standards of support and service delivery.
- Supervise, support and develop a team of specialist domestic abuse professionals.
- Ensure safeguarding policies and procedures are effectively implemented and monitored.
- Manage referrals, admissions and departures within the refuge.
- Monitor service performance, quality standards and outcomes.
- Develop and maintain strong relationships with external agencies, local authorities and partner organisations.
- Ensure compliance with housing, health and safety, and domestic abuse service requirements.
- Contribute to service development and continuous improvement initiatives.
- Participate in the out‑of‑hours management rota as required.
About You
We are looking for someone who has:
- Significant experience managing domestic abuse, housing support, safeguarding or similar support services.
- Strong knowledge of domestic abuse, safeguarding, housing legislation and person‑centred support approaches.
- Proven experience leading and developing high‑performing teams.
- Excellent communication, organisational and report‑writing skills.
- Strong IT skills and experience using case management systems.
- A commitment to equality, diversity and inclusion.
- The ability to work collaboratively with a range of professionals and agencies.
- A passion for supporting vulnerable individuals to achieve positive outcomes.
What We Offer:
- A rewarding opportunity to lead a life‑changing service.
- Supportive and values‑driven working environment.
- Ongoing training and professional development opportunities.
- The chance to make a genuine difference to the lives of women and children affected by domestic abuse.
Additional Information:
- Enhanced DBS clearance.
- Satisfactory references.
- Evidence of the Right to Work in the UK.
We would love to hear from you if you are an experienced manager with a commitment to supporting survivors of domestic abuse and leading high‑quality services. The Red Snapper Recruitment Group is an equal opportunities employer.
Domestic Abuse Service Manager Refuge Service Manager – Domestic Abuse Services Location: South[...] in Southampton employer: Reflectivepractice
At RSR, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of women and children affected by domestic abuse. Our supportive and values-driven work culture fosters professional growth through ongoing training and development opportunities, ensuring that our team is equipped to deliver high-quality, trauma-informed support. Located in Southampton, this role offers the chance to lead a passionate team in a refuge setting, where your leadership will directly contribute to empowering survivors and helping them rebuild their lives.
