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- Tasks: Manage tenancies, support residents, and resolve issues to enhance community living.
- Company: Join a dynamic housing management team focused on resident satisfaction.
- Benefits: Flexible working, recognition schemes, and the chance to impact local communities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
About the Role
This is an exciting opportunity to join a busy and resident-focused Housing Management team responsible for delivering high-quality landlord services to a large and diverse community. You will play a key role in managing tenancies holistically, taking ownership of resident concerns and working proactively to provide effective solutions in line with policy and procedure. The role requires a strong balance of enforcement, support, and engagement to help residents sustain their tenancies and improve their quality of life.
Key Responsibilities
- Manage a varied caseload including:
- Rent recovery
- Anti-social behaviour (ASB) case management
- Adult and child safeguarding
- Supporting victims of domestic abuse
- Mutual exchanges
About You
We’re looking for a skilled and proactive housing professional who is passionate about delivering excellent tenancy management services. You will demonstrate:
- Experience in housing management and tenancy-related casework
- Strong knowledge of housing legislation and welfare reform
- Excellent communication and customer service skills
- The ability to problem-solve effectively and manage complex situations
- Confidence working both independently and as part of a team
- Strong organisational skills with the ability to prioritise a busy workload
- A compassionate yet assertive approach when supporting residents
- Experience using housing systems such as NEC (Northgate)
Additional Requirements
- Full UK driving licence
- Ability to work in a fast-paced, dynamic environment
- Proven track record of delivering high-quality customer service
- Strong attention to detail and accurate record-keeping
This role is exempt from the Rehabilitation of Offenders Act 1974. Successful candidates will be subject to a comprehensive screening process, including a DBS check.
Flexible and modern working arrangements
Recognition and reward schemes
Opportunity to make a real impact in local communities
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Housing Manager Housing Manager - Sutton - Hybrid - Temp Remuneration in London employer: Reflectivepractice
Contact Detail:
Reflectivepractice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager Housing Manager - Sutton - Hybrid - Temp Remuneration in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a vacancy or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing management and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and conflict resolution. Being able to articulate your problem-solving skills will show that you’re ready to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housing Manager Housing Manager - Sutton - Hybrid - Temp Remuneration in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Manager role. Highlight your experience in housing management and any relevant casework. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent tenancy management services. Share specific examples of how you've made a difference in previous roles.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we’re excited to hear from you!
How to prepare for a job interview at Reflectivepractice
✨Know Your Housing Legislation
Brush up on your knowledge of housing legislation and welfare reform. Being able to discuss relevant laws and how they impact tenancy management will show that you’re not just familiar with the role, but that you’re also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex situations you've managed in the past. Highlight your ability to balance enforcement with support, and how you’ve successfully resolved issues for residents. This will demonstrate your proactive approach and problem-solving capabilities.
✨Emphasise Customer Service
Since this role is all about delivering high-quality landlord services, be ready to talk about your customer service experience. Share specific instances where you’ve gone above and beyond to help residents, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so think of examples where you’ve worked effectively within a team or with external partners. Show that you can communicate well and contribute positively to a cohesive working environment.