At a Glance
- Tasks: Provide vital support and advocacy for individuals experiencing domestic abuse.
- Company: Join a dedicated team at a leading public safety recruitment specialist.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Work in a compassionate environment with a commitment to equality and diversity.
- Why this job: Make a real difference in the lives of survivors and empower them to reclaim their futures.
- Qualifications: Experience in domestic abuse support and strong communication skills required.
The predicted salary is between 12602 - 12602 £ per year.
We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service. This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence. As the first point of contact for callers, you will offer a safe, confidential and non‑judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.
Key Responsibilities
- Respond to helpline calls from victims, survivors, professionals and members of the public.
- Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
- Assess risk and identify appropriate support options for callers.
- Support both female and male victims aged 16 and over.
- Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
- Advocate on behalf of service users where appropriate.
- Maintain accurate and timely records using the case management system.
- Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
- Contribute to service monitoring, evaluation and reporting requirements.
- Participate in team meetings, supervision sessions and ongoing professional development.
About You
- A good standard of education.
- Experience working within domestic abuse, violence against women and girls, honour‑based abuse, forced marriage or related support services.
- Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
- Excellent listening, communication and telephone support skills.
- Experience conducting risk assessments and supporting vulnerable individuals.
- Strong administration and record‑keeping abilities.
- The ability to work independently and manage a varied workload in a sometimes challenging environment.
- A commitment to equality, diversity and anti‑discriminatory practice.
Desirable Skills
- Ability to speak one or more community languages, including Hindi, Mirpuri, Pashto, Somali or other relevant community languages.
What We’re Looking For
- Empathetic, approachable and non‑judgemental.
- Passionate about supporting survivors of abuse.
- Able to maintain professional boundaries and confidentiality.
- Committed to empowering individuals to make informed decisions about their own safety and future.
- Skilled at working collaboratively with partner agencies and professionals.
- Committed to continuous learning and professional development.
Additional Requirements
- Enhanced DBS check.
- Full UK driving licence and access to a vehicle for work purposes (desirable).
- Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.
If you are passionate about supporting survivors of domestic abuse and want to be part of a dedicated team making a real difference in people’s lives, we would love to hear from you.
Helpline Practitioner Helpline Practitioner – Domestic Abuse Services Location: Coventry Covent[...] employer: Reflectivepractice
At RSR, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our work culture fosters compassion and collaboration, providing Helpline Practitioners with ongoing professional development opportunities and a supportive environment to thrive. Located in Coventry, we offer a unique chance to contribute to vital domestic abuse services while enjoying a flexible working pattern that promotes work-life balance.
