At a Glance
- Tasks: Provide vital support and advocacy for individuals experiencing domestic abuse.
- Company: Join a dedicated team at a leading public safety recruitment specialist.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for professional development and working with diverse communities.
- Why this job: Empower survivors and help them navigate their options in a supportive environment.
- Qualifications: Experience in domestic abuse support and strong communication skills required.
The predicted salary is between 12602 - 12602 £ per year.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
Helpline Practitioner – Domestic Abuse Services
Location
Coventry
Salary
£12,602 per annum
Hours
18.5 hours per week
Contract
Permanent
Working Pattern
- Saturday & Sunday: 10:00am – 1:00pm; Monday: 9:00am – 5:00pm
- Make a Difference When It Matters Most
We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service.
This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence.
As the first point of contact for callers, you will offer a safe, confidential and non‑judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.
Key Responsibilities
- Respond to helpline calls from victims, survivors, professionals and members of the public.
- Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
- Assess risk and identify appropriate support options for callers.
- Support both female and male victims aged 16 and over.
- Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
- Advocate on behalf of service users where appropriate.
- Maintain accurate and timely records using the case management system.
- Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
- Contribute to service monitoring, evaluation and reporting requirements.
- Participate in team meetings, supervision sessions and ongoing professional development.
About You
- A good standard of education.
- Experience working within domestic abuse, violence against women and girls, honour‑based abuse, forced marriage or related support services.
- Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
- Excellent listening, communication and telephone support skills.
- Experience conducting risk assessments and supporting vulnerable individuals.
- Strong administration and record‑keeping abilities.
- The ability to work independently and manage a varied workload in a sometimes challenging environment.
- A commitment to equality, diversity and anti‑discriminatory practice.
Desirable Skills
- Ability to speak one or more community languages, including Hindi, Mirpuri, Pashto, Somali or other relevant community languages.
- What We’re Looking For
- Empathetic, approachable and non‑judgemental.
- Passionate about supporting survivors of abuse.
- Able to maintain professional boundaries and confidentiality.
- Committed to empowering individuals to make informed decisions about their own safety and future.
- Skilled at working collaboratively with partner agencies and professionals.
- Committed to continuous learning and professional development.
- Additional Requirements
- Enhanced DBS check.
- Full UK driving licence and access to a vehicle for work purposes (desirable).
- Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.
- Apply
Now:
If you are passionate about supporting survivors of domestic abuse and want to be part of a dedicated team making a real difference in people’s lives, we would love to hear from you.
The Red Snapper Recruitment Group is an equal opportunities employer.
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Helpline Practitioner Helpline Practitioner – Domestic Abuse Services Location: Coventry Covent[...] employer: Reflectivepractice
At RSR, we pride ourselves on being an excellent employer that values compassion and community impact. Our supportive work culture fosters professional growth through training and development opportunities, ensuring our Resettlement Support Workers are equipped to make a meaningful difference in the lives of women and families in Sandwell. With flexible part-time hours and a focus on collaboration with local services, you will find a rewarding environment where your contributions truly matter.
