At a Glance
- Tasks: Manage IT operations, support executives, and improve processes with autonomy.
- Company: Join a cutting-edge AI company on a mission to build open superintelligence.
- Benefits: Top-tier salary, comprehensive health benefits, and paid parental leave.
- Other info: Enjoy daily meals, team celebrations, and excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while working with top talent.
- Qualifications: Experience in Tier 1 and Tier 2 IT support and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Our Mission Reflection’s mission is to build open superintelligence and make it accessible to all. We’re developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond.
Role Overview Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal‑customer‑facing role in which you will be regularly supporting executives, executive assistants, engineers, and non‑technical people with everyday IT problems.
Key Responsibilities
- Handle day‑to‑day operational IT requests
- Define and implement systems and processes that will help the IT function operate more efficiently
- Act as the on‑prem IT lead at our New York headquarters
- Provide white‑glove operational support for executives
- Facilitate rapid growth by providing a friendly onboarding experience for new employees
- Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
- Support IT Security initiatives, including hardware security key rollout and device posture attestation
- Manage SaaS platforms and spend
- Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment
Required Qualifications
- Recent experience with Tier 1 and Tier 2 IT support
- Comfort working in a customer‑facing role in which you are dealing with executives, executive assistants, engineers, and non‑technical people
- Ability to navigate complex, non‑trivial problems with minimal support
- Experience working with both macOS and Windows devices (Linux is a bonus)
- Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
- Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
- Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud (FleetDM is a bonus)
- Experience administering Google Workspace, Slack, Jira, and Linear
- Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences
What We Offer
- Top‑tier compensation: Salary and equity structured to recognize and retain the best talent globally.
- Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance.
- Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning.
- Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time.
- Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off‑sites and team celebrations.
Member of Technical Staff - IT Engineering employer: Reflection
At Reflection AI, we pride ourselves on being an exceptional employer, offering a unique opportunity to work at the forefront of AI technology in our vibrant New York headquarters. Our culture fosters innovation and collaboration, providing employees with the autonomy to drive impactful projects while receiving top-tier compensation and comprehensive benefits, including generous parental leave and wellness support. Join us to not only advance your career but also contribute to building open superintelligence that is accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land Member of Technical Staff - IT Engineering
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reflection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reflection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reflection!
✨Direct Apply to Reflection
Let's not forget to apply directly through the Reflection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Member of Technical Staff - IT Engineering
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reflection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reflection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reflection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
