At a Glance
- Tasks: Engage with customers through calls and emails, processing orders and providing support.
- Company: Join a dynamic team in a busy, festive environment.
- Benefits: Earn £13.50 per hour, weekly pay, and gain valuable experience.
- Other info: Temporary role from mid-September to just before Christmas.
- Why this job: Perfect opportunity to boost your skills and earn before Christmas!
- Qualifications: Positive attitude, strong communication skills, and IT proficiency.
We are pleased to be recruiting a team of Telephone Sales Professionals to join our client in an exciting and busy role, on a Temporary basis leading up to Christmas.
- £13.50 rate of pay
- Excellent company to work with
- Busy, exciting role
- Weekly paid
You may have worked in Telephone Customer Service, Telesales, Reception/Administration Support or similar roles before and now looking for a great opportunity for work in the run up to Christmas.
- Day-to-day, your role will involve a combination of Telephone Sales and Customer Support:
- Making telephone and email outbound communication to previous and existing customers;
- Entering and processing customer orders with a high degree of accuracy;
- Supporting existing customers and identifying any new sales leads;
- Managing communications across email, telephone and live chat;
- Updating dispatch notes and keeping customers informed as to their delivery status;
- Responding to customer reviews and managing feedback;
- Upkeeping the CRM system;
- Assisting with data entry, general office support and keeping documents updated;
- And any other duties in line with the role to support the Sales, Customer Service and Administration functions of the business.
You will be ideal for this role if you
- Have a positive, supportive attitude;
- Are not afraid of speaking over the telephone to both business and consumer customers at all levels;
- Have an efficient and accurate work style;
- Have strong IT and Administration skills;
- Are able to prioritise your day well and remain organised;
- And have experience in handling enquiries and supporting customers with their requirements.
The roles will be starting from mid-September and will run on a Temporary basis until just before Christmas.
Working hours are Monday to Friday 09:00-17:30.
Interested? Please apply now to avoid disappointment!
Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973
Telephone Warm Sales in Lincoln employer: Reflect Recruitment Group
Reflect Recruitment Group is an exceptional employer, offering a dynamic work environment in Grantham where safety and compliance are at the forefront of our engineering initiatives. We pride ourselves on fostering a proactive safety culture, providing our employees with ample growth opportunities and a comprehensive benefits package that includes competitive salaries, generous holidays, and a pension scheme. Join us to make a meaningful impact while enjoying the advantages of working in a supportive and thriving team.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Warm Sales in Lincoln
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Reflect Recruitment Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Reflect Recruitment Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Telephone Warm Sales in Lincoln
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Reflect Recruitment Group.
How to prepare for a job interview at Reflect Recruitment Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Reflect Recruitment Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Reflect Recruitment Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
