At a Glance
- Tasks: Deliver top-notch tech support and assist with cloud products and hardware installations.
- Company: Join a forward-thinking tech business in Lincoln with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and birthday off.
- Other info: Become an employee owner with potential profit-share benefits.
- Why this job: Kickstart your IT career in a growing company that values your passion for technology.
- Qualifications: Ideal for tech enthusiasts, graduates, or those with helpdesk experience.
The predicted salary is between 26650 - 26650 £ per year.
Location: Lincoln
Salary: £26,650 per annum
Working Hours: Monday to Friday, 8:00am – 4:30pm (37.5 hours per week, including 1-hour unpaid lunch break)
Hybrid Working Available
Join a Growing and Forward-Thinking Technology Business
My client is a Lincoln-based organisation operating within an exciting and high-growth market. Due to continued expansion, they are looking to appoint a Support Engineer to join their team on a permanent basis. This is a newly created role within the business, offering an excellent opportunity for someone who is passionate about IT support and looking to build a long-term career within a successful and employee-owned organisation.
You will play a key role in delivering first-class technical support to customers, assisting with cloud-based products, hardware installations, internal IT projects, and supporting the wider team as the business continues to grow.
Key Responsibilities
- Provide 1st and 2nd line technical support across a range of cloud-based products
- Support customers remotely and assist with hardware installations on-site
- Troubleshoot issues across desktops, laptops, servers, and mobile devices
- Escalate complex issues to 3rd line support teams and developers
- Assist with testing, documentation, and system improvements
- Provide internal IT support to colleagues
- Support and manage internal and external IT projects
- Deliver excellent customer service and maintain strong client relationships
About You
We are looking for someone with a genuine interest in technology and a passion for problem-solving. This role would suit:
- A graduate, college leaver, or school leaver looking to start a career in IT support
- An experienced Helpdesk or Support Engineer looking for their next career opportunity
- Someone keen to develop their technical skills within a growing organisation
You will ideally have experience or knowledge of:
- Microsoft Office 365
- Windows 10/11 environments
- Windows Server 2016–2022
- Supporting servers, laptops, and mobile devices
- Setting up desktops and laptops
- Troubleshooting and resolving IT issues
- Providing excellent written and verbal communication
Benefits
- £26,650 salary
- Permanent position
- Hybrid working
- 25 days holiday plus Bank Holidays
- Office parking available
- Birthday off
- Expenses covered for eye tests and contribution towards glasses
- Opportunity to become a qualifying Employee Owner with potential profit-share benefits
Support Engineer in Lincoln employer: Reflect Recruitment Group
Join a dynamic and employee-owned technology business in Lincoln, where your passion for IT support can flourish. With a strong focus on employee growth, we offer hybrid working, generous holiday allowances, and unique benefits like birthday leave and contributions towards eye care. Be part of a supportive work culture that values your contributions and provides opportunities for career advancement in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Lincoln
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reflect Recruitment Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reflect Recruitment Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reflect Recruitment Group!
✨Direct Apply to Reflect Recruitment Group
Let's not forget to apply directly through the Reflect Recruitment Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Lincoln
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reflect Recruitment Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reflect Recruitment Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reflect Recruitment Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
