At a Glance
- Tasks: Chase payments, set up repayment schedules, and handle customer complaints with a calm approach.
- Company: Reflect Recruitment Group, a supportive employment business.
- Benefits: Competitive hourly rate, full-time hours, and immediate start.
- Other info: Office-based role with a friendly team and a chance to develop your skills.
- Why this job: Gain valuable experience in debt collection while making a difference for clients.
- Qualifications: Experience in debt collection or credit control and strong Excel skills.
The predicted salary is between 27 - 29 € per hour.
We are recruiting for an experienced Debt Collection or Credit Control person who can provide temporary cover for a client in Newark. With an immediate start and an expected period of 4-6 weeks covering sickness. This is a full time office based role, the working hours are Monday-Friday 8:30-5. Hourly rate 13.15- 13.75ph DOE.
We are looking for a professional individual with great attention to detail, confident with Excel and has Credit Control or Debt collection experience as this will be chasing payment and where necessary setting up repayment schedules.
- Dealing with customer dissatisfaction / complaints with a Right First-Time approach.
- Taking card payments over the telephone.
You will need to be confident dealing with people over the phone, staying calm and trying to solve any issues that arise out of those conversations, escalating where need to.
To apply please send your CV to Natalie Fox.
Debt Collection (Temp) employer: Reflect Recruitment Group
Reflect Recruitment Group is an excellent employer, offering a supportive work culture that values professionalism and attention to detail. With opportunities for employee growth and development, particularly in the field of debt collection and credit control, our Newark location provides a dynamic environment where you can make a meaningful impact while enjoying competitive pay and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Collection (Temp)
✨Tip Number 1
Get your game face on! When you’re applying for that Debt Collection role, make sure to brush up on your phone skills. Practice handling tricky conversations and complaints with a calm and professional approach. We all know how important it is to keep things cool under pressure!
✨Tip Number 2
Excel is your best mate in this job! Before you step into the interview, make sure you’re comfortable navigating spreadsheets and data. We recommend doing a quick refresher on Excel functions that can help you manage payment schedules and track customer interactions.
✨Tip Number 3
Show off your attention to detail! In the world of debt collection, every little detail counts. We suggest preparing examples from your past experience where your keen eye helped resolve issues or improve processes. This will really impress your potential employer!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re here to support you every step of the way, so let’s land that temp role together!
We think you need these skills to ace Debt Collection (Temp)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt collection or credit control. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Excel Skills:Since this role requires confidence with Excel, mention any specific functions or tools you’re familiar with. We love seeing candidates who can handle data like a pro!
Highlight Your Communication Skills:This job involves dealing with customers over the phone, so let us know about your experience in handling complaints and resolving issues. A calm and professional approach is key!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at Reflect Recruitment Group
✨Know Your Numbers
Brush up on your knowledge of debt collection metrics and processes. Be ready to discuss how you've successfully managed collections in the past, including any specific figures or improvements you've achieved.
✨Excel Skills on Display
Since the role requires confidence with Excel, make sure you can talk about your experience with it. Prepare to give examples of how you've used Excel for tracking payments or creating reports, and if possible, bring a sample of your work.
✨Customer Service Mindset
Prepare to demonstrate your approach to handling customer complaints. Think of a time when you turned a dissatisfied customer into a satisfied one, and be ready to share that story during the interview.
✨Stay Calm Under Pressure
The ability to stay calm while dealing with challenging conversations is crucial. Practice answering tough questions or role-playing difficult scenarios to show that you can handle pressure effectively.
