Growth Marketing Manager Client Services & Growth · Main Office · in Maidstone

• GROWTH MARKETING MANAGER
• Full time
• Hybrid (Ideally 2 days a week in our office in Maidstone, Kent)

WHAT WE DO AT REFLECT DIGITAL?

Reflect Digital is the digital marketing agency your customers will thank you for hiring.

Putting our clients’ customers first, we work closely with ambitious global brands and e Commerce businesses looking to elevate their marketing and move towards true customer-centricity.

We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.

We believe end-customers do not care what channel they find their solution(s) via.

The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion.

This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.

Since we were founded in 2011, we’ve received many awards and recognitions, including BIMA Agency Of The Year 2024, Campaign's3rd Best Place to Work in 2025, Employer of the Year, and Best Integrated Campaign (Large) 2024 with Brakes, among others, demonstrating both our commitment to our team and delivering truly strategic campaigns for our clients.

THE ROLE

As Growth Marketing Manager, you sit at the heart of our agency’s client operations.

Reporting to the Client Services Director, you act as both a trusted strategic partner to our clients and an internal advocate for our delivery teams.

Your primary mission is to translate big client ambitions and discovery insights into cohesive, multi-channel digital strategies (across SEO, Paid Media, Digital PR, and Creative Content).

You will oversee day-to-day account ownership, balancing exceptional client servicing and high NPS scores with sharp commercial awareness, scope management, and team mentorship.

RESPONSIBILITIES

The agency relies on you to seamlessly connect strategy, execution, commercial growth, and client relationships. Here is a detailed breakdown of your day-to-day accountabilities:

• Goal Translation & Strategy Execution
• Take multi-faceted client briefs and turn them into one harmonised growth engine—connecting SEO, Paid Media, Digital PR, and Creative Content so they amplify each other.
• Act as the voice of the client inside our walls.

You'll brief our internal specialists with passion and clarity, making sure every deliverable lands with maximum impact and real context.

• Client Partnership & Consultative Problem Solving
• Become the go-to partner your clients rely on.

Through proactive communication and genuine support, you’ll turn accounts into true fans (we’re aiming for 10/10 "Promoter" NPS ratings across the board!)

• Use empathy, active listening, and critical thinking to read between the lines, solve challenges before they become problems, and guide tricky conversations with total grace.
• Commercial & Delivery Management
• Keep projects gliding smoothly on time, on budget, and laser-focused on hitting performance goals.
• Look for natural, value-led ways to expand client accounts, while steering SOWs and scopes to keep both the client happy and the agency profitable.
• Lend your strategy expertise to pitches, RFPs, and proposals to help us win exciting new business!
• Team Support, Quality & Process Control
• Coach, mentor, and guide junior team members, setting up clear workflows that help them thrive and build confidence.
• Maintain amazing quality control across all account deliverables, ensuring agency processes are followed and standards stay consistently high.
• Keep our campaign standards top-notch by running light-touch quality checks and keeping delivery teams in perfect sync.
• Continuous Professional Development
• Dive into the latest industry trends, test cutting-edge AI tools, and bring fresh behavioural science hacks to your strategies and team discussions.
• Seek out regular feedback and jump on training opportunities to keep your own skills at the absolute cutting edge.

WHO YOU ARE

You’re a high-EQ collaborator who loves combining big-picture strategic thinking with smooth operational execution.

We’re looking for someone who has previously excelled in a similar growth or client management role within an agency setting.

You have a track record of driving amazing results for clients, managing cross-functional marketing teams, and confidently translating complex client needs into high-performing digital strategies.

• You know how to take siloed channels (SEO, Paid, PR, Content) and weave them into one harmonious growth roadmap.
• SOWs, scoping, pricing, and value-led account growth are second nature to you.
• You read between the lines, manage expectations with warmth, and turn technical marketing data into clear, compelling narratives.
• You love helping teammates grow, delegating effectively, and bringing people together around a shared goal.
• THE PACKAGE
• Salary: £35k-£43k DOE
• Work/Life Balance: Flexible working, 4-day work week, and hybrid working available.
• Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and company slowdown between Christmas and NY.
• Healthcare: Private Healthcare from Vitality.
• Breakfast Club and healthy snacks
• Weekly Wellbeing Sessions
• Access to trained Mental Health First Aiders (MHFA)
• Lunch & Learn and Brunch & Learn sessions
• Internal Training Opportunities -MHFA Training, First Aid Training, ED& I Training
• Endometriosis Friendly Employer
• Work Anywhere Policy
• Career Progression
• Agency Partnerships

Interview process - What to expect.

This is a more detailed breakdown of our interview process and what to expect at every stage.

If you require any reasonable adjustments to this process, please notify us at the application stage.

• Cultural Interview with People Director & Hiring Manager interview via Google Meet - 1 hour
• Task Stage - A task is set in advance and then a task Interview in person (where applicable to the role) - 1.5hrs at the Maidstone office
• Video or phone interview with our CEO, Becky.

Diversity and inclusion are at the heart of what we value as an organisation.

Reflect Digital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats.

If we can do something to alter the recruitment process to better suit you, please let us know when you apply.

We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients.

Your information will be kept confidential according to the General Data Protection Regulation (GDPR).

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.

At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.

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