Professional Services Manager, Legal Software (Europe)

Thomson Reuters is looking for a Professional Services Manager to lead a portfolio of client delivery projects for our legal software solutions - owning outcomes across scope, schedule, quality, and customer satisfaction. You will manage a team of consultants and project managers, drive financial performance (utilization, revenue, margin), and ensure engagements are executed with rigor. You’ll collaborate closely with Product, Engineering, Customer Success & Sales to align delivery plans with solution capabilities and commercial commitments—removing obstacles and escalating risks to keep complex programs moving.

About the Role

• Own the end‑to‑end delivery of multiple customer engagements (implementation, technical consulting, training), ensuring on‑time, on‑budget outcomes and high customer satisfaction.
• Manage, mentor, and develop a team of consultants; set goals, coach performance, and build a culture of accountability and continuous improvement.
• Lead staffing and resource planning across a global delivery model, balancing workloads and skills to meet demand.
• Support recruiting, onboarding, and professional development; uphold delivery standards and playbooks.
• Serve as the delivery point of contact for executive sponsors and project stakeholders; facilitate governance meetings and executive readouts.
• Proactively identify risks and issues; lead root‑cause analysis and corrective actions; own critical escalations to resolution.

About you

You are fit for the role of a Professional Services Manager, if your background includes:

• 5+ years in software professional services, consulting, or program delivery.
• People leadership and/or mentorship experience.
• Financial acumen: hands‑on ownership of utilization, revenue, margin, and forecasting.
• Strong stakeholder management and executive communication skills; adept at steering governance and escalations.

Why This Role Matters

Our clients rely on Professional Services to realize value from their legal technology investments. As Delivery Manager, you orchestrate the people, process, and technology to deliver outcomes - protecting margin, keeping promises, and influencing renewals through measurable adoption.

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care.