UX Research Lead in London

Reuters is hiring a UX Research Lead to join our Design and Research team. This is a senior role spanning the full breadth of Reuters' digital portfolio — reuters.com, Reuters Connect, Imagen, and our editorial production tools. You will be the primary research voice across consumer, B2B, and newsroom products, shaping how millions of readers consume news and how media professionals distribute it worldwide.

UX research is changing fast — AI-powered tools, new synthesis methods, and the integration of behavioural data are redefining what's possible. We want someone who is excited by that shift and ready to direct it: evolving our research practice, introducing new approaches, and ensuring Reuters stays at the forefront of how we understand our users.

You will work hands-on across the full research lifecycle while coaching two researchers and partnering closely with Product, Design, and Engineering to make sure research has real influence on what we build and why. If you believe great products start with understanding people, we’d love to hear from you.

• Set the direction – Own the research strategy across Reuters' digital products. Define what we need to learn, when, and why. Build a multi-quarter roadmap, connect insights across product squads, and make sure we're solving the right problems.
• Do the work – Lead complex, cross-product, and foundational research across the full lifecycle – generative, evaluative, and post-launch. Qualitative and quantitative. Consumer and enterprise. You’ll take on the studies that need seniority, not duplicate what your team already handles well.
• Grow the team – Coach two researchers who already lead their own studies and own stakeholder relationships. Elevate their methods, review their plans, stretch their thinking. Run 1-1s, design learning opportunities, and support their professional development.
• Evolve the practice – Assess and introduce the right tools and methods for our research operations, including AI-assisted synthesis and analysis. Build our research repository. Raise the bar on how insights are captured, shared, and reused.
• Influence decisions – Present findings to senior stakeholders with clarity and conviction. Partner with Product, Design, and Engineering to make sure research shapes what gets built. Build relationships with enterprise customers and consumer panels to keep research access sustainable.

You are a fit for the role of UX Research Lead, if you have:

• Significant experience in UX research, with a portfolio showing end-to-end ownership of research programmes across complex digital products.
• Experience across both consumer and B2B products — you understand the difference between researching expert users and general audiences.
• Broad expertise across qualitative and quantitative methods, and the judgement to pick the right approach.
• Familiarity with AI-powered research tools and a willingness to push what’s possible with them.
• A track record of changing what gets built, not just delivering reports.
• Experience coaching or mentoring researchers, with clear examples of impact.
• Confidence presenting to senior leadership and influencing product direction.
• Strong written and verbal communication.
• Comfort in a cross-functional, agile environment.
• Genuine curiosity about how people use digital products.

• Experience in media, publishing, or content distribution.
• Familiarity with AI-powered research tools.
• Experience building or scaling a research practice.
• Experience in globally distributed, multi-persona product environments.

The deadline for applications is Sunday, April 26, 2026.

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.