Marketing Operations Director in London

Marketing at Thomson Reuters is being rebuilt around AI — not as a bolt-on efficiency play, but to enhance and transform our ways of working. We're looking for a Marketing Operations Director for Corporates Europe who will embrace this, working in close collaboration with the global organisation to make sure AI is not simply a tool to adopt, but a capability to architect.

This isn't a traditional operations role. Yes, you'll bring rigour to process, budget and martech — the fundamentals matter. But the real mandate is bigger: to reimagine how a European marketing organisation runs, using AI agents to take on the work that used to take a team, freeing up Design, Content, Field Events and Activation to focus on the work only humans can do.

If you're energised by ambiguity, excited by AI, and want a role where you're building the operating model rather than inheriting one, this is it.

• Lead the Transformation of the Marketing Function
  • Act as the driving force behind AI adoption across the Corporates Europe marketing organisation — not just implementing tools, but shaping how the team thinks, works and creates value with AI, in alignment with the global organisation.
  • Identify, pilot and scale AI solutions that take on execution-heavy work — campaign builds, reporting, content production support, briefing and QA — so the team can focus on strategy, creativity and judgement.
  • Map key marketing processes end-to-end — understanding exactly where the work happens today — as the essential foundation for identifying where AI can remove friction, cost and manual effort.
  • Build the change management, training and governance model that gets the wider team using AI confidently and responsibly, in an increasingly sophisticated way.
  • Represent Corporates Europe in Thomson Reuters' broader AI-in-marketing agenda, bringing back best practice and helping to push the organisation's thinking forward.
• Own the Martech Stack
  • Review, rationalise and optimise the martech stack supporting marketing operations — evaluating tools not just for functionality, but for how well they enable AI-driven and agentic ways of working.
  • Partner closely with the Corporates US marketing operations team to ensure strong platform alignment, shared standards and consistent data flows across regions — avoiding duplication and unlocking global scale where it makes sense.
  • Build the business case for new capability, working with IT, procurement and vendors to bring new tools into the stack quickly and safely.
• Manage Budget & Drive ROI
  • Take ownership of the Corporates Europe marketing operations budget — planning allocations, tracking spend and reforecasting as priorities shift.
  • Build robust ROI measurement across campaigns, channels and tools, bringing rigour and transparency to how marketing investment translates into pipeline and revenue impact.
  • Use AI-driven insight and reporting to give leadership a sharper, faster view of what's working — replacing static reporting with something closer to real-time intelligence.
• Build and Lead a High-Performing Team
  • Take line management responsibility for the Design and Content teams, setting direction, priorities and ways of working.
  • Coach and develop the team through a period of real transformation — bringing people with you, building AI fluency and confidence at every level.

We're not looking for a caretaker. We're looking for someone who wants to build something new and is credible enough, curious enough and hands-on enough to make it happen. You'll likely bring:

• A track record in marketing operations, marketing transformation or a related discipline, ideally within a complex, matrixed, international organisation.
• Real, hands-on experience with AI in a marketing context — you've used AI or automation tools yourself, not just read about them, and you can speak credibly about what's genuinely possible today versus hype.
• Proven ability to map and redesign processes, and to translate that understanding into practical automation and AI use cases.
• Strong martech expertise — platform selection, integration and optimisation — and experience aligning ways of working across regions or teams.
• Commercial fluency: comfortable owning a budget, building a business case and demonstrating ROI to senior stakeholders.
• People leadership experience, with the ability to bring diverse teams (Design, Content, Events, Activation) together around a shared, AI-enabled way of working.
• The mindset of a builder: comfortable with ambiguity, energised by experimentation, and unafraid to challenge 'the way we've always done it'.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media.