At a Glance
- Tasks: Lead AI transformation in marketing, optimising processes and enhancing team creativity.
- Company: Thomson Reuters, a global leader in trusted content and technology.
- Benefits: Flexible hybrid work, competitive benefits, and career development opportunities.
- Other info: Join a diverse team committed to social impact and innovation.
- Why this job: Shape the future of marketing with AI and make a real-world impact.
- Qualifications: Experience in marketing operations and hands-on AI expertise required.
The predicted salary is between 63000 - 77000 £ per year.
Marketing Operations Director Marketing at Thomson Reuters is being rebuilt around AI — not as a bolt-on efficiency play, but to enhance and transform our ways of working.
We're looking for a Marketing Operations Director for Corporates Europe who will embrace this, working in close collaboration with the global organisation to make sure AI is not simply as a tool to adopt, but as a capability to architect.
This isn't a traditional operations role.
Yes, you'll bring rigour to process, budget and martech — the fundamentals matter.
But the real mandate is bigger: to reimagine how a European marketing organisation runs, using AI agents to take on the work that used to take a team, freeing up Design, Content, Field Events and Activation to focus on the work only humans can do.
About The Role
- Lead the Transformation of the Marketing Function
- Act as the driving force behind AI adoption across the Corporates Europe marketing organisation — not just implementing tools, but shaping how the team thinks, works and creates value with AI, in alignment with the global organisation.
- Identify, pilot and scale AI solutions that take on execution-heavy work — campaign builds, reporting, content production support, briefing and QA — so the team can focus on strategy, creativity and judgement.
- Map key marketing processes end-to-end — understanding exactly where the work happens today — as the essential foundation for identifying where AI can remove friction, cost and manual effort.
- Build the change management, training and governance model that gets the wider team using AI confidently and responsibly, in an increasingly sophisticated way.
- Represent Corporates Europe in Thomson Reuters' broader AI-in-marketing agenda, bringing back best practice and helping to push the organisation's thinking forward.
- Own the Martech Stack Review, rationalise and optimise the martech stack supporting marketing operations — evaluating tools not just for functionality, but for how well they enable AI-driven and agentic ways of working.
- Partner closely with the Corporates US marketing operations team to ensure strong platform alignment, shared standards and consistent data flows across regions — avoiding duplication and unlocking global scale where it makes sense.
- Build the business case for new capability, working with IT, procurement and vendors to bring new tools into the stack quickly and safely.
- Manage Budget & Drive ROI Take ownership of the Corporates Europe marketing operations budget — planning allocations, tracking spend and reforecasting as priorities shift.
- Build robust ROI measurement across campaigns, channels and tools, bringing rigour and transparency to how marketing investment translates into pipeline and revenue impact.
- Use AI-driven insight and reporting to give leadership a sharper, faster view of what's working — replacing static reporting with something closer to real-time intelligence.
- Build and Lead a High-Performing Team
- Take line management responsibility for the Design and Content teams, setting direction, priorities and ways of working.
- Take on line management of Design, Conten and Campaign Activation Coach and develop the team through a period of real transformation — bringing people with you, building AI fluency and confidence at every level.
About You
- We're not looking for a caretaker.
We're looking for someone who wants to build something new and is credible enough, curious enough and hands-on enough to make it happen.
You'll likely bring: A track record in marketing operations, marketing transformation or a related discipline, ideally within a complex, matrixed, international organisation.
- Real, hands-on experience with AI in a marketing context — you've used AI or automation tools yourself, not just read about them, and you can speak credibly about what's genuinely possible today versus hype.
- Proven ability to map and redesign processes, and to translate that understanding into practical automation and AI use cases.
- Strong martech expertise — platform selection, integration and optimisation — and experience aligning ways of working across regions or teams.
- Commercial fluency: comfortable owning a budget, building a business case and demonstrating ROI to senior stakeholders.
- People leadership experience, with the ability to bring diverse teams (Design, Content, Events, Activation) together around a shared, AI-enabled way of working.
- The mindset of a builder: comfortable with ambiguity, energised by experimentation, and unafraid to challenge 'the way we've always done it'.
What’s in it For You?
- Hybrid
- Work
Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life
Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and
Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry
- Competitive
Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social
Impact: Make an impact in your community with our Social Impact Institute.
We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bonο consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World
Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information on requesting an accommodation here.
Our focus on a skills‑first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
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Director, Marketing GTM Strategy and Delivery in London employer: Refinitiv
Refinitiv is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the field of tax solutions. With a hybrid work model, employees enjoy flexibility alongside comprehensive career development opportunities, making it an ideal environment for those looking to grow their expertise in financial and tax reporting. The company's commitment to employee well-being and professional growth ensures that team members are supported in achieving their career aspirations while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Marketing GTM Strategy and Delivery in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Refinitiv and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Refinitiv are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Refinitiv on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Refinitiv. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director, Marketing GTM Strategy and Delivery in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Refinitiv. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Refinitiv:Show us that you’ve done your homework! In your application, briefly mention what you admire about Refinitiv’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Refinitiv
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Refinitiv will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Refinitiv, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
