At a Glance
- Tasks: Manage client campaigns from start to finish, ensuring timely and accurate delivery.
- Company: Join a globally recognised company known for its inclusive culture and innovative solutions.
- Benefits: Enjoy flexible work options, comprehensive benefits, and career development opportunities.
- Other info: Be part of a team that values social impact and personal growth.
- Why this job: Make a real impact by coordinating exciting projects and building strong client relationships.
- Qualifications: Experience in delivery management and strong organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Own the end‑to‑end delivery of all non‑subscription commercial commitments from contract signature through to campaign completion. Act as the single operational point of contact for clients during delivery, proactively managing milestones, risks and expectations. Coordinate cross‑functionally with sales, events, content, marketing, AdOps and Reuters support teams to ensure on‑time, in‑spec fulfilment across all activation types. Manage delivery execution across digital advertising, sponsored content, live roundtables, print dailies and Insurer TV. Oversee complex event and print logistics, including sponsored roundtables and Reinsurance Month print dailies, managing timelines, vendors and on‑site requirements. Own the end‑of‑campaign reporting process, producing clear, accurate, client‑ready reports with insight and narrative, not just data. Maintain central trackers, calendars and documentation covering contracts, delivery milestones and reporting deadlines. Build and formalise processes and operating procedures, identifying gaps and driving improvements to the sales‑to‑delivery and reporting workflow.
About You
- Demonstrable experience in a delivery management, commercial operations, or campaign execution role — ideally within B2B media, events, or publishing.
- A track record of managing multiple concurrent deliverables simultaneously, keeping delivery on schedule and stakeholders informed throughout.
- Experience producing clear, professional post‑campaign or post‑event delivery reports for commercial clients.
- Strong organisational skills and high attention to detail — you are the person who builds the tracker, maintains it, and actually uses it.
- Confidence coordinating across internal teams (sales, editorial, events, ops) to drive delivery without direct authority.
- An ability to translate data into narrative: you understand that a delivery report is not just a record of what happened, it's a case for renewal.
- Familiarity with the insurance or financial services industry is an advantage, but not a requirement — what matters more is the ability to learn a specialist market quickly.
- A hands‑on, process‑building mindset — the right person will help construct the operational framework as well as run it.
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programmes, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognised, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Equal Employment Opportunity
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Customer Success Manager - The Insurer in London employer: Refinitiv
Thomson Reuters is an exceptional employer, offering a dynamic work environment that prioritises flexibility and work-life balance through its hybrid work model and supportive policies. With a strong commitment to employee growth, the company provides comprehensive career development programmes and competitive benefits, including mental health resources and opportunities for community impact. Join a globally recognised team that values inclusion, collaboration, and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment in the fast-paced world of B2B media and events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - The Insurer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Insurer or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what it means to manage delivery execution and how to translate data into compelling narratives. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, focus on how you’ve managed multiple deliverables and kept stakeholders informed. Make it relatable and engaging—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager - The Insurer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivery management and campaign execution. We want to see how your skills align with the role of Customer Success Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, give us examples of how you've managed multiple projects simultaneously. We love seeing how you keep everything on track, so feel free to include any tools or methods you use to stay organised.
Demonstrate Your Communication Skills:As a point of contact for clients, clear communication is key! Share instances where you’ve successfully coordinated with different teams or stakeholders. We’re keen to know how you keep everyone informed and engaged throughout the delivery process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Refinitiv
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Manager role. Familiarise yourself with the key responsibilities like managing delivery execution and producing client-ready reports. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples of how you've managed multiple projects simultaneously. Bring up any tools or trackers you've used to keep everything on schedule, as this will demonstrate your attention to detail.
✨Prepare for Cross-Functional Coordination
The ability to coordinate across various teams is crucial. Think of instances where you've successfully collaborated with sales, marketing, or other departments. Highlight your communication skills and how you kept stakeholders informed throughout the process.
✨Translate Data into Insightful Narratives
Practice explaining how you've turned data into compelling narratives in past roles. Be ready to discuss how you approach post-campaign reporting and what insights you focus on to drive future business. This will show that you understand the importance of storytelling in delivery reports.
