At a Glance
- Tasks: Onboard clients, monitor usage, and deliver training sessions to enhance customer engagement.
- Company: Refinitiv, a leader in global data and media, offering a dynamic work environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a global team and influence product development in a fast-paced industry.
- Why this job: Make a real impact by helping clients maximise their subscriptions and build lasting relationships.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 60000 - 65000 £ per year.
Refinitiv in the United Kingdom seeks a Customer Success Manager to help clients realise maximum value from subscriptions, build lasting relationships, and drive engagement and retention. This 1-year fixed-term contract sits within a global data and media ecosystem, offering hybrid work and opportunities to influence product and editorial teams.
You will onboard clients, monitor usage, support renewals, deliver training sessions, and translate usage data into insights for commercial.
We think you need these skills to ace Customer Success Manager Subscriptions & Adoption (Hybrid)
Client Onboarding
Relationship Building
Engagement Strategies
Retention Strategies
Data Analysis
Training Delivery
Communication Skills
