Commercial Account Manager with German - Tax & Trade

Commercial Account Manager with German – Tax & Trade

About the Role

As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.

Responsibilities

1. Sales Strategy and Execution:
   • Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base.
   • Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies.
   • Act as a customer advocate within the company.
   • Meet or exceed established goals, KPIs, and performance metrics.
2. Customer Acquisition and Growth:
   • Drive new customer acquisition through strategic sales initiatives.
   • Identify, pursue, and close new sales opportunities within assigned territory or market segment.
   • Upsell and cross-sell to existing customers to maximize revenue.
3. Customer Relationship Management:
   • Serve as the primary point of contact for customer inquiries and issues.
   • Foster strong, long-term relationships with key customers and stakeholders.
   • Ensure high levels of customer satisfaction and loyalty.
   • Collaborate with the customer success team for smooth onboarding and continued customer success.
4. Customer Engagement:
   • Lead customer meetings and develop presentations for complex sales opportunities.
   • Understand customer business needs and challenges.
   • Present tailored solutions demonstrating how our products solve specific problems.
   • Conduct regular business reviews to ensure alignment with customer goals.
5. Collaboration with Internal Teams:
   • Work closely with solution consultants to develop tailored solutions.
   • Coordinate with professional services for timely implementation.
   • Partner with Partnerships & Alliances team for growth and strategic account planning.
   • Provide customer feedback to inform product development and marketing strategies.

About You

You’re a fit for the role of Commercial Account Manager if you have:

• Bachelor’s degree in Business, Marketing, or related field.
• 3+ years of experience in account management or sales in the software/technology industry.
• English and German are a must.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of AI and software technology products and services.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability in solution selling and strategic account planning.
• Experience with CRM systems and sales analytics tools.

Preferred Qualifications:

• MBA or relevant advanced degree.
• Experience in AI or machine learning industry.
• Proven success in managing enterprise-level accounts.
• Track record of developing and nurturing partner relationships.

Key Success Measures:

• Sales performance (quota achievement, revenue growth, win rate).
• Customer relationship management (satisfaction scores, retention rates, NPS).
• Operational efficiency (productivity, forecast accuracy, pipeline coverage).

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Social Impact: Make an impact in your community with our Social Impact Institute.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

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