At a Glance
- Tasks: Lead a team to provide top-notch business support and streamline operations.
- Company: Join the Thomson Reuters Foundation, a global leader in social impact.
- Benefits: Enjoy competitive salary, market-leading benefits, and professional development opportunities.
- Other info: Be part of a diverse team making a difference across the globe.
- Why this job: Shape a centralised support function that drives real change worldwide.
- Qualifications: Experience in business operations and strong leadership skills required.
The predicted salary is between 72000 - 88000 £ per year.
The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters and an independent charitable organisation dedicated to advancing free, fair and informed societies worldwide.
Through the combined power of journalism, legal expertise and data intelligence, the Foundation works to strengthen independent media, improve access to justice, and promote responsible business practices to address some of the world’s most pressing challenges.
We are seeking an experienced and proactive Business Support Manager to lead the evolution of our newly centralised Business Support function.
This is a unique opportunity to play a key role in shaping a centre of excellence that provides high-quality administrative, financial and operational support across the Foundation.
Leading a small but impactful team, you will drive service excellence, strengthen governance and controls, and deliver efficient, customer-focused support to colleagues across the organisation.
You will oversee complex invoicing and billing processes, manage key systems and vendor relationships, and identify opportunities to streamline and improve the way we work.
As we transition from a decentralised administrative model to a more strategic and centralised approach, you will have the opportunity to design and embed best practices, build organisational capability, and help create a scalable support function that enables our teams to maximise their impact around the world.
This role is ideal for someone who enjoys combining operational leadership with hands‑on problem solving and is excited by the opportunity to build and shape a function for the future.
About the Role
- As a Business Support Manager at the Thomson Reuters Foundation, you will:
- Lead, coach and develop the Business Support Coordinator and Invoicing & Billing Analyst, overseeing workload planning, performance management, recruitment, onboarding and ensuring effective service coverage across the organisation.
- Act as a senior subject matter expert for the Foundation's core business systems (including SAP, Ariba and Convera), overseeing training, licensing, user support and escalation management while maintaining appropriate team resilience and back‑up coverage.
- Oversee invoicing, billing, payment processing, sales order administration, vendor onboarding and procurement compliance, ensuring accuracy, strong financial controls and adherence to organisational policies.
- Manage organisational subscriptions, approved travel provider relationships, purchasing support and the resolution of financial administration queries, including expense investigations and budget coding issues.
- Lead the continuous improvement of business support processes, systems and documentation, driving greater efficiency, consistency, automation and service excellence across the Foundation.
- Develop and deliver guidance, training and performance reporting for business support services, identifying opportunities for further centralisation and supporting wider Operations objectives.
- Oversee delivery of core administrative services, including executive diary management, travel and event coordination, onboarding and offboarding administration, facilities support, shared inbox management, organisational records and contingent worker administration.
- Provide hands‑on support for complex travel arrangements, staff induction activities, organisational website updates and logistics for Foundation‑wide events, ensuring a seamless experience for colleagues and stakeholders.
About You
- To be a Business Support Manager at the Thomson Reuters Foundation, you will likely have:
- Proven experience in business operations, office management, business support or financial administration, including responsibility for leading and developing teams.
- Strong understanding of invoicing, procurement and financial administration processes, with a track record of ensuring accuracy, compliance and effective controls.
- Experience using ERP and financial management systems, such as SAP, alongside invoicing and payment platforms (e. g.
Convera); familiarity with system administration and user support is advantageous.
- Previous experience within a charity, NGO or purpose‑led organisation would be beneficial.
- Demonstrated people leadership skills, with the ability to coach, motivate and develop high‑performing teams while fostering a collaborative and customer‑focused culture.
- Excellent organisational and prioritisation skills, with the ability to manage multiple activities, balance competing demands and deliver results in a fast‑paced environment.
- Strong analytical and problem‑solving skills, coupled with sound judgement and a continuous improvement mindset focused on enhancing processes, efficiency and service delivery.
- Confident communicator and relationship builder, capable of working effectively with senior stakeholders, programme teams and external suppliers, while handling sensitive and confidential information with discretion and professionalism.
What’s in it For You?
- Global Perspective and
Impact: Interested in working for a dynamic global organization with a focus on social impact?
With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
- Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
- Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
- Industry Competitive Benefits: We offer competitive salary packages and market‑leading benefits.
- Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in‑house and external training opportunities.
- About Thomson Reuters Foundation
The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters, the global news and information services company.
As an independent charity, registered in the UK and USA, we leverage our media, legal and data driven expertise to strengthen independent journalism, enable access to the law and promote responsible business.
Through news, media development, free legal assistance and data intelligence, we aim to build free, fair and informed societies.
About Thomson Reuters
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Sound exciting?
Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information on requesting an accommodation here.
Learn more about a career with us Our Employer Story Inside Thomson Reuters Blog Awards and Recognition Join Our Talent Community Protect Your Job Search Future‑ready careers Our focus on a skills‑first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
#J-18808-Ljbffr
Business Support Manager - Thomson Reuters Foundation employer: Refinitiv
Refinitiv is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the field of tax solutions. With a hybrid work model, employees enjoy flexibility alongside comprehensive career development opportunities, making it an ideal environment for those looking to grow their expertise in financial and tax reporting. The company's commitment to employee well-being and professional growth ensures that team members are supported in achieving their career aspirations while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager - Thomson Reuters Foundation
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Refinitiv.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Refinitiv.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Business Support Manager - Thomson Reuters Foundation
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Refinitiv.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Refinitiv. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Refinitiv
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Refinitiv, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Refinitiv, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Refinitiv could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Refinitiv as they’re likely seeking a candidate who can enhance their workplace culture.
