At a Glance
- Tasks: Lead US operations and logistics for a fast-growing digital commerce platform.
- Company: Join Refined Networks, a dynamic player in global fashion e-commerce.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and innovation.
- Why this job: Be at the forefront of operational excellence and brand integration in a thriving market.
- Qualifications: 6+ years in operations or logistics, with strong 3PL management experience.
The predicted salary is between 63000 - 77000 £ per year.
About Refined Networks
Refined Networks is a cross-border digital commerce platform that enables international fashion brands to scale globally. Since 2021, we have partnered with over 100 established and emerging brands to launch on leading online platforms such as Nordstrom, Macy’s, John Lewis, Amazon and Zalando. Our global 3PL partners provide comprehensive D2C fulfilment capabilities, offering improved customer experiences with reduced operational costs.
Our founders have significant experience growing brands globally, bringing together long-term relationships, strong financial backing, world-class technology and in-house expertise – and we’re on track for rapid growth.
About the Role
We are looking for a highly operational and enterprising Head of Operations and Logistics – US to lead our operational performance in the American market. Reporting to the Operations & Logistics Director, you will be the end-to-end owner of US operations, ensuring that as we scale brands, our foundations remain strong, efficient, and consistent with global standards.
This role is a unique blend of operational rigor and commercial awareness. You will manage operational problem-solving with our 3PL partners while also representing our fulfilment capabilities in high-level sales pitches to prospective brand partners. This is a new role within a small team that will be central to supporting the business with delivering the operational framework for brand partnerships across the business. This is a hybrid role, with a minimum of three days a week at our Central London head office.
Key Responsibilities
- Operational Leadership & 3PL Management
- Serve as the primary operational point of contact for escalations and build trusted, collaborative partnerships with all US 3PLs.
- Own day-to-day execution across our US DCs for D2C, wholesale, dropship, and ship-from-brand flows.
- Hold warehouse partners to strict SLA adherence, including pick accuracy, dispatch timelines, returns processing, and inventory accuracy.
- Lead weekly and monthly performance reviews with DCs to drive continuous improvement and risk mitigation.
- Work closely with central teams in London to ensure the US is aligned with global standards and brand expectations.
- Ensure DCs clearly understand SOPs for new brands, new categories, and operational changes.
- Strategic Launch & Brand Integration
- Own end-to-end readiness for new launches, including process design, timelines, and cross-functional alignment with Tech and Brand teams.
- Project manage the launch of top-tier brand accounts and those requiring bespoke operational solutions. Ensure a smooth transition from brand launch into steady-state operations with clear performance expectations.
- Work closely with Logistics, Customer Service, Brand Management, and Tech to ensure a cohesive brand experience in the US.
- Support internal teams with fulfilment insight, escalation management, and continuous feedback from the DCs.
- Define and evolve the standard brand delivery model to ensure it is scalable, efficient, and clearly documented.
- Continuous Improvement & Commercial Support
- Use dashboards and KPIs to identify inefficiencies and implement workflow improvements across the US network.
- Partner with Business Development to support new brand pitches, presenting DC capabilities, capacity, and operational cost structures.
- Partner with Product and Tech teams to enhance system capabilities, such as WMS integrations and returns workflows.
- Oversee the performance and development of the Customer Service team to ensure exceptional service delivery.
- Provide commercial insights on rate cards, operational cost structures, and fulfilment solutions.
- Collaborate closely with the Head of Operations & Logistics – UK and Europe to monitor operational performance, proactively addressing issues related to complexity, cost, or service levels.
Key Skills & Experience
- Experience: 6+ years in operations, logistics, or supply chain, specifically within e-commerce or retail environments.
- 3PL Expertise: Proven track record of managing 3PL relationships, holding partners accountable, and implementing complex processes.
- Strategic Mindset: Experience designing both standardised and bespoke operational processes in multi-brand, multi-channel environments.
- Analytical Skills: A data-driven approach with the ability to interpret KPIs and spot trends to drive improvements in cost and quality.
- Communication: Excellent stakeholder management skills with the confidence to operate at a senior leadership level and in commercial sales environments.
- Adaptability: Proactive and comfortable in a fast-paced, scaling environment; able to thrive in ambiguity.
- Technical Proficiency: Strong comfort level with Microsoft Office (especially Excel) and exposure to WMS or Order Management Systems.
- Travel: Ability to travel regularly to the US.
Head of US 3PL Warehousing & Operations in Slough employer: Refined Networks
Refined Networks is an exceptional employer that fosters a dynamic and inclusive work culture, where collaboration and innovation are at the forefront. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in digital trading. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to our global marketplace success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of US 3PL Warehousing & Operations in Slough
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Refined Networks and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Refined Networks!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Refined Networks keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of US 3PL Warehousing & Operations in Slough
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Refined Networks:This is your chance to really connect with the team at Refined Networks. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Refined Networks
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Refined Networks.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Refined Networks that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Refined Networks. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
