At a Glance
- Tasks: Lead US operations and logistics for a fast-growing digital commerce platform.
- Company: Join Refined Networks, a dynamic player in global fashion e-commerce.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement and innovation.
- Why this job: Be at the forefront of operational excellence and brand integration in a thriving market.
- Qualifications: 6+ years in operations or logistics, with strong 3PL management skills.
The predicted salary is between 80000 - 100000 € per year.
About Refined Networks
Refined Networks is a cross-border digital commerce platform that enables international fashion brands to scale globally. Since 2021, we have partnered with over 100 established and emerging brands to launch on leading online platforms such as Nordstrom, Macy’s, John Lewis, Amazon and Zalando. Our global 3PL partners provide comprehensive D2C fulfilment capabilities, offering improved customer experiences with reduced operational costs. Our founders have significant experience growing brands globally, bringing together long-term relationships, strong financial backing, world-class technology and in-house expertise - and we’re on track for rapid growth.
About the Role
We are looking for a highly operational and enterprising Head of Operations and Logistics - US to lead our operational performance in the American market. Reporting to the Operations & Logistics Director, you will be the end-to-end owner of US operations, ensuring that as we scale brands, our foundations remain strong, efficient, and consistent with global standards. This role is a unique blend of operational rigor and commercial awareness. You will manage operational problem-solving with our 3PL partners while also representing our fulfilment capabilities in high-level sales pitches to prospective brand partners. This is a new role within a small team that will be central to supporting the business with delivering the operational framework for brand partnerships across the business. This is a hybrid role, with a minimum of 2-3 days a week at our Central London head office.
Key Responsibilities
- Operational Leadership & 3PL Management
- Serve as the primary operational point of contact for escalations and build trusted, collaborative partnerships with all US 3PLs.
- Own day-to-day execution across our US DCs for D2C, wholesale, dropship, and ship-from-brand flows.
- Hold warehouse partners to strict SLA adherence, including pick accuracy, dispatch timelines, returns processing, and inventory accuracy.
- Lead weekly and monthly performance reviews with DCs to drive continuous improvement and risk mitigation.
- Work closely with central teams in London to ensure the US is aligned with global standards and brand expectations.
- Ensure DCs clearly understand SOPs for new brands, new categories, and operational changes.
- Strategic Launch & Brand Integration
- Own end-to-end readiness for new launches, including process design, timelines, and cross-functional alignment with Tech and Brand teams.
- Project manage the launch of top-tier brand accounts and those requiring bespoke operational solutions. Ensure a smooth transition from brand launch into steady-state operations with clear performance expectations.
- Work closely with Logistics, Customer Service, Brand Management, and Tech to ensure a cohesive brand experience in the US.
- Support internal teams with fulfilment insight, escalation management, and continuous feedback from the DCs.
- Define and evolve the standard brand delivery model to ensure it is scalable, efficient, and clearly documented.
- Continuous Improvement & Commercial Support
- Use dashboards and KPIs to identify inefficiencies and implement workflow improvements across the US network.
- Partner with Business Development to support new brand pitches, presenting DC capabilities, capacity, and operational cost structures.
- Partner with Product and Tech teams to enhance system capabilities, such as WMS integrations and returns workflows.
- Oversee the performance and development of the Customer Service team to ensure exceptional service delivery.
- Provide commercial insights on rate cards, operational cost structures, and fulfilment solutions.
- Collaborate closely with the Head of Operations & Logistics – UK and Europe to monitor operational performance, proactively addressing issues related to complexity, cost, or service levels.
Key Skills & Experience
- Experience: 6+ years in operations, logistics, or supply chain, specifically within e-commerce or retail environments.
- 3PL Expertise: Proven track record of managing 3PL relationships, holding partners accountable, and implementing complex processes.
- Strategic Mindset: Experience designing both standardised and bespoke operational processes in multi-brand, multi-channel environments.
- Analytical Skills: A data-driven approach with the ability to interpret KPIs and spot trends to drive improvements in cost and quality.
- Communication: Excellent stakeholder management skills with the confidence to operate at a senior leadership level and in commercial sales environments.
- Adaptability: Proactive and comfortable in a fast-paced, scaling environment; able to thrive in ambiguity.
- Technical Proficiency: Strong comfort level with Microsoft Office (especially Excel) and exposure to WMS or Order Management Systems.
- Travel: Ability to travel regularly to the US.
Head of Operations and Logistics - US in London employer: Refined Networks
Refined Networks is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and operational excellence are at the forefront. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work with leading international fashion brands in a hybrid role based in Central London. Our commitment to a supportive environment, combined with competitive benefits and the excitement of being part of a rapidly growing company, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations and Logistics - US in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their logistics processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! Be ready to articulate your value proposition clearly and confidently. Highlight your operational expertise and how it can help streamline their processes and improve efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Operations and Logistics - US in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations and Logistics role. Highlight your experience in operations, logistics, and managing 3PL relationships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your operational successes and how you can contribute to our growth at Refined Networks.
Showcase Your Analytical Skills:Since this role requires a data-driven approach, make sure to mention any experience you have with KPIs and analytics. We love candidates who can spot trends and drive improvements, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Refined Networks
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operations and logistics, especially in the e-commerce space. Brush up on your knowledge of 3PL management and be ready to discuss how you've successfully handled operational challenges in the past.
✨Showcase Your Strategic Mindset
Prepare examples that highlight your ability to design and implement both standardised and bespoke operational processes. Be ready to discuss how you've used data to drive improvements and how you can apply that to Refined Networks' needs.
✨Communicate with Confidence
Since this role involves high-level sales pitches, practice articulating your thoughts clearly and confidently. Think about how you can present operational capabilities in a way that resonates with potential brand partners.
✨Demonstrate Adaptability
Be prepared to discuss how you've thrived in fast-paced environments and managed ambiguity. Share specific instances where you've had to pivot quickly and how that experience will benefit Refined Networks as they scale.
