At a Glance
- Tasks: Lead knowledge management to enhance research impact and streamline data processes.
- Company: Join Monzo, a forward-thinking tech company revolutionising banking.
- Benefits: Competitive salary, flexible hours, £1,000 learning budget, and remote work support.
- Other info: Diverse team culture encouraging growth and learning.
- Why this job: Shape the future of research at Monzo and drive meaningful change.
- Qualifications: Experience in user research, knowledge management, and data automation.
This is a 12 month FTC role. The Monzo research team wants to change the game when it comes to finding what we already know, proactively surfacing what we should know, and detecting emerging themes we ought to explore. We’re looking for a strategic knowledge manager who can work with us to strengthen our knowledge building muscle as Monzo continues to expand.
The Monzo research team is currently made up of around 30 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, or Borrowing products. We also have a growing research leadership team. You’ll work closely with our Research Operations Lead to futureproof the impact Monzo’s research has on product development and overall company direction as we scale. While the tooling and technical data management aspects of this project are key, the scope extends into the cultural and community aspects of enabling all of Monzo to get more out of our existing insights and data.
You’ll play a key role by…
- Evaluating our research knowledge estate thoroughly (from the raw data, qual and quant, to reports and literature reviews) including relevant tooling and repositories, and how research is used across the organisation.
- Identifying an operating model for research knowledge management at Monzo that will scale and meet identified user needs.
- Creating the conditions for this model to be successful now and in future (scaling across markets, as well as growth and future needs).
- Defining how the data should be structured and catalogued to make it reusable and referenceable (including but not limited to metadata, taxonomies, etc).
- Defining a plan to update existing data.
- Identifying and setting up tooling and/or integrations as needed.
- Defining the rituals and cadences for building shared understanding.
- Implementing the knowledge management operating model - launching and supporting, training all users, iterating based on initial feedback.
- Futureproofing - setting up required rituals and checks for maintenance and updates.
- Handing the system over to the research team - identifying and empowering champion users to not only maintain the system but also to use it to promote research insights, make connections, and engage with stakeholders to surface relevant research - an amplifier role that becomes especially critical in planning cycles.
We’d love to hear from you if…
- You’re familiar with / have worked with user research or market research teams, and existing research repository structures and tooling.
- You’ve worked as an archivist, librarian, knowledge manager, content designer or information architect - you’re adept at managing unstructured data, making sense of any mess.
- You’ve got demonstrable experience in automating knowledge workflows, integrating data streams.
- Experienced with leveraging LLMs and generative AI in structuring and surfacing knowledge.
- Excellent analytical and communication skills.
- Experienced in delivering transformation.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
What’s in it for you...
- £89,000 - £120,000 + benefits.
- This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
- We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
The application journey has 3 key steps...
- An introduction call with our recruiter Natalie (30 mins).
- A technical ‘craft’ presentation and interview (60 mins).
- A teamwork and impact interview (45 mins).
Remote Research Knowledge Manager employer: Referrals Only
Monzo is an exceptional employer that champions a flexible and inclusive work culture, allowing you to thrive in a remote or hybrid environment from London or Cardiff. With a generous learning budget and a commitment to employee growth, Monzo empowers its team members to develop their skills while contributing to innovative research initiatives that shape the future of banking. Join us to be part of a dynamic team that values collaboration, creativity, and the pursuit of knowledge.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Research Knowledge Manager
✨Tip Number 1
Get to know Monzo's culture and values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of the team. Plus, it’ll give you a chance to think about how your experience aligns with their mission.
✨Tip Number 2
Prepare for the technical presentation by practising how to clearly communicate your ideas. Use examples from your past work to demonstrate your skills in knowledge management and data structuring. Remember, clarity is key!
✨Tip Number 3
During the teamwork and impact interview, be ready to discuss how you’ve collaborated with others in the past. Share specific instances where you’ve successfully implemented knowledge management strategies or improved workflows—this will showcase your ability to make an impact at Monzo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, feel free to reach out—we’re here to help you land that dream job!
We think you need these skills to ace Remote Research Knowledge Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Research Knowledge Manager role. Highlight your experience with user research and knowledge management, and show us how you can bring value to our team at Monzo.
Showcase Your Skills:Don’t just list your skills—give us examples! Whether it’s automating workflows or working with unstructured data, we want to see how you’ve applied your expertise in real-world scenarios.
Be Authentic:We love a bit of personality! Let your unique voice shine through in your application. Share your passion for research and how you envision contributing to Monzo’s mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Monzo!
How to prepare for a job interview at Referrals Only
✨Know Your Stuff
Before the interview, dive deep into Monzo's research practices and tools. Familiarise yourself with their existing knowledge management systems and think about how you can enhance them. This will show that you're not just interested in the role but also invested in their mission.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed unstructured data or automated knowledge workflows. Be ready to discuss how these experiences can translate to the challenges at Monzo, especially in terms of scaling and future-proofing their research knowledge.
✨Ask Insightful Questions
During the interview, ask questions that demonstrate your understanding of the role and the company’s goals. Inquire about their current challenges in knowledge management and how they envision the ideal candidate contributing to their vision. This shows you're proactive and genuinely interested.
✨Emphasise Collaboration
Since this role involves working closely with various teams, highlight your teamwork skills. Share examples of how you've collaborated with cross-functional teams in the past, and discuss how you plan to engage stakeholders at Monzo to promote research insights effectively.
