At a Glance
- Tasks: Lead knowledge management to enhance research impact and streamline data usage.
- Company: Join Monzo, a forward-thinking fintech company with a vibrant culture.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and collaboration.
- Why this job: Shape the future of research at Monzo and drive meaningful change.
- Qualifications: Experience in knowledge management and a passion for data-driven insights.
The predicted salary is between 89000 - 120000 £ per year.
London/Cardiff/UK Remote | £89,000 - £120,000 DOE + Benefits
This is a 12 month FTC role.
The Monzo research team wants to change the game when it comes to finding what we already know, proactively surfacing what we should know, and detecting emerging themes we ought to explore. We’re looking for a strategic knowledge manager who can work with us to strengthen our knowledge building muscle as Monzo continues to expand.
Our research team...
The Monzo research team is currently made up of around 30 User Researchers, who spend most of their time embedded in multi-discipline teams focusing on different areas, like Wealth products, or Borrowing products. We also have a growing research leadership team. You’ll work closely with our Research Operations Lead to futureproof the impact Monzo’s research has on product development and overall company direction as we scale. While the tooling and technical data management aspects of this project are key, the scope extends into the cultural and community aspects of enabling all of Monzo to get more out of our existing insights and data.
You’ll play a key role by…
- Evaluating our research knowledge estate thoroughly (from the raw data, qual and quant, to reports and literature reviews) including relevant tooling and repositories, and how research is used across the organisation.
- Identifying an operating model for research knowledge management at Monzo that will scale and meet identified user needs.
- Creating the conditions for this model to be successful now and in future (scaling across markets, as well as growth and future needs).
- Defining how the data should be structured and catalogued to make it reusable and referenceable (including but not limited to metadata, taxonomies, etc).
- Defining a plan to update existing data.
- Identifying and setting up tooling and/or integrations as needed.
- Defining the rituals and cadences for building shared understanding.
- Implementing the knowledge management operating model - launching and supporting, training all users, iterating based on initial feedback.
- Futureproofing - setting up required rituals and checks for maintenance and updates.
- Handing the system over to the research team - identifying and empowering champion users to not only maintain the system but also to use it to promote research insights, make connections, and engage with stakeholders to surface relevant research - an amplifier role that becomes especially critical in planning cycles.
Remote Research Knowledge Manager in Exeter employer: Referrals Only
Monzo is an exceptional employer that fosters a collaborative and innovative work culture, particularly within its dynamic research team. With a focus on employee growth and development, Monzo offers strategic opportunities for knowledge management professionals to make a significant impact while enjoying the flexibility of remote work from London, Cardiff, or anywhere in the UK. The company prioritises a supportive environment where insights are valued, ensuring that every team member can contribute meaningfully to the organisation's expansion and success.
