Staff User Researcher, Wealth in City of Westminster

We are currently a team of more than 30 individual contributors, embedded into collectives such as Core Banking and Business Banking, working cross-functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research. You will play a key role by shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, and by translating insights and Monzo's strategic direction into clear, actionable plans for the teams you work with.

Responsibilities

• Have a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.
• Influence Monzo's north star metrics and commercial outcomes.
• Prioritise the biggest opportunities for impact and help others do the same.
• Identify the most important research questions for Monzo, flexing focus between teams or domains as needed.
• Choose the right method, often pioneering new approaches to running complex research projects beyond the team's comfort zone, levelling up capabilities as you go.
• Shape projects and strategies that balance pace, quality and breadth of focus to maximise impact, delegating to others when appropriate.
• Draw on a range of data sources and work closely with cross-discipline leaders to robustly answer the questions most important to Monzo.
• Communicate actionable user insights with clarity so they are used to define strategy across the organisation.
• Partner closely with leaders beyond your discipline and model better ways of cross-functional working to raise the bar for all.
• Translate insights and Monzo's strategic direction into a clear, actionable plan for the teams you work with to progress toward the product vision.

Qualifications and experience

• You're passionate about making money work for everyone.
• You ideally have experience working in a product-led environment as a high-performing individual contributor.
• You have a passion/interest for mentoring and coaching user researchers.
• You proactively set the conditions for others to deliver in ambiguous or changing contexts, within squads and across the organisation.
• You solve systemic issues caused by complexity, making things better for those who come after you.
• You're a visible role model for driving positive customer and business outcomes, even under challenging team circumstances.
• You proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed.
• You model resilience and help others weigh trade-offs of different options while keeping pace.
• You're recognised as the expert in your field and have scaled support to drive improvements across the organisation.
• You identify opportunities to broaden your team's impact, culture and community of practice, aiming for progress over perfection.
• You take responsibility for the successful growth of the research teams you're in, identifying where new skillsets are needed and bringing in the right people.

What we offer

• Salary £103,000–£140,000 DOE. Incentive awards tied to performance.
• Relocation assistance to the UK and visa sponsorship where applicable.
• This role can be based in our London office, with distributed working within the UK (ad hoc meetings in London).
• Flexible working hours and trust to work the hours needed to do your job well.
• £1,000 learning budget each year for books, training courses and conferences.
• Equipment and setup for remote work; Macbooks provided and additional support for home setups as needed.

At Monzo, we're on a mission to make money work for everyone. The Wealth Collective is at the heart of this. We are looking for a hybrid leader: a world-class mixed-methods practitioner who can navigate the knotty challenges of a new financial landscape while providing supportive, transparent line management for a high-performing researcher.