Stockroom Lead - London Marylebone

London Marylebone | Retail Team | Reports to the Marylebone Store Leader

At Allbirds, we’re on a mission to prove that comfort, good design, and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness.

The Stockroom Lead is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Lead, you will ensure exceptional in-store experiences through positive customer interactions as well as looking after the hub engine of the store, our stockroom. Your main focus will be to manage inventory, e-commerce order processing and other stock related duties. You will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations.

What does the job entail?

• E-commerce order processing
• Deliveries
• Stock counts
• Inventory shrinkage management
• Overall inventory management
• Monitor stock levels, fill shelves, and ensure all available product is visible on the floor
• Work the backroom to pull sendbacks, rearrange stock, and transfer product as needed
• Delivering an exceptional customer experience and executing daily operations within the store
• Provide all customers with a high-quality and personalized in-store experience
• Be a product and fit expert
• Clientele and drive loyalty member program to build relationships, support customer retention, and increase traffic
• Maintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as needed
• Complete opening and closing procedures, including front and back of house
• Uphold proper visual merchandising standards on the retail floor and windows
• Ensure compliance to policies and procedures
• Delegate tasks to ambassadors to ensure productivity and that shift goals are met
• Fulfill the Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasks
• Give timely feedback on the customer experience to impact the energy in the store and KPI results
• Ensure all team members understand the goals for their shift and support them in achieving them
• Model honest and effective communication when delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary
• Coaches and encourages others to succeed by proactively offering expertise and assistance

Experience:

• High School Diploma or GED
• 2+ years of experience in retail, direct customer sales and service, or hospitality, preferred
• 1+ years of retail management experience preferred
• Excellent communication skills and good judgment
• Strong organizational skills with the ability to multitask and prioritize tasks
• Basic understanding of retail math for handling transactions and calculating discounts
• Familiarity with POS systems and the ability to learn new technical sales tools quickly
• Ability and willingness to work flexible hours, including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired
• Able to work approximately 40 hours per week, including a minimum of one weekend day

Physical Requirements:

• Able to stand/walk for extended periods of time on the sales floor
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising
• Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean, dust, etc.
• Use of iPads, computers, POS devices
• Able to safely lift boxes up to 30 pounds
• Comfortable climbing ladders
• Depending on location, going up and down stairs

What do we offer?

The Allbirds pay rate for the role is: £27,000 - £30,000 per annum. Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors.

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; group pension with matching; medical and dental benefits, and wellness & lifestyle benefits.

Health benefits include Medical and Dental plans for employees and eligible dependents.

Financial benefits include: company equity for eligible roles, group pension when eligibility is met with employer matching contribution, Employee Stock Purchase Plan, company-paid life insurance, and income protection policy for full-time roles.

Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting.

Support benefits through Workplace Options (free mental health benefit with coaching and therapy sessions), Employee Assistance Program, and more.

Other Perks include: the company discount (50%) on most Allbirds products, reimbursement on eligible wellness expenses (full-time employees), and cellphone and more for certain eligible roles.

Diversity: Allbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification.