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- Tasks: Monitor and validate financial data, troubleshoot client onboarding, and resolve data issues.
- Company: Join a high-growth FinTech firm transforming financial data solutions.
- Benefits: Competitive pay, strong career progression, and collaborative work environment.
- Why this job: Be a key player in ensuring accurate financial data for top hedge funds.
- Qualifications: 2+ years in data support, strong SQL skills, and excellent communication.
- Other info: Dynamic role with direct exposure to the investment management industry.
The predicted salary is between 28800 - 48000 £ per year.
Technical Support Engineer
Referment Bournemouth, England, United Kingdom
This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Referment is working with a global FinTech firm that provides cutting-edge financial data solutions to hedge funds, private equity firms, and asset managers. They’re looking to hire a Data Support Analyst with strong technical and analytical skills to join their expanding team.
This is a fantastic opportunity for someone with 2+ years’ experience in data support and monitoring who thrives in a client-facing role, enjoys problem-solving, and wants to work at the intersection of technology and financial data.
What You’ll Be Doing
- Monitoring and validating large sets of financial data, resolving issues such as missing, delayed, or duplicate records
- Managing and troubleshooting the onboarding of new clients, including user setup, reference data workflows, and configuration tasks
- Investigating and resolving data issues using SQL and advanced Excel
- Communicating directly with data providers and clients to ensure timely and accurate data delivery
- Submitting bug reports, collaborating with Development teams, and testing new features for data extraction and monitoring
- Creating and maintaining user manuals, wiki articles, and knowledge-sharing resources
- Working closely with project managers to support successful client implementations
What You’ll Bring
- 2+ years’ experience in data monitoring, support, or operations
- Strong technical skills: SQL scripting (MS SQL), RegEx, advanced Excel
- Experience with Zendesk, Jira, Git (Git Flow), and TFS
- Background in supporting financial data or FinTech applications
- Excellent communication and interpersonal skills — able to liaise confidently with clients, data providers, and internal teams
- Highly organized, detail-oriented, and able to manage multiple tasks under pressure
Why join?
- Be part of a high-growth FinTech firm working with leading hedge funds and asset managers
- Play a key role in ensuring the accuracy and reliability of mission-critical financial data
- Competitive compensation package with strong progression opportunities
- Collaborative, client-facing role with direct exposure to the investment management industry
If you’re a data-driven problem solver and quick thinker with a passion for financial technology, this is a fantastic chance to grow your career in the FinTech space.
Apply now via Referment to be considered for this opportunity.
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Technical Support Engineer (App: d03b-) employer: Referment
Contact Detail:
Referment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (App: d03b-)
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to SQL and data support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled data issues in the past. This will demonstrate your analytical abilities and make you memorable to recruiters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer (App: d03b-)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with SQL, data monitoring, and any client-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about FinTech and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with tools like Zendesk, Jira, and advanced Excel. We’re keen to see how you’ve used these in past roles to solve problems.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Referment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and get comfortable with advanced Excel. Be ready to discuss specific examples of how you've used these tools in past roles, especially in data monitoring or support.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've tackled data issues or client challenges. Highlight your analytical thinking and how you approached resolving those problems effectively.
✨Communicate Like a Pro
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly. Think about how you can explain complex technical concepts in simple terms, as this will be crucial during the interview.
✨Familiarise Yourself with the Company
Research the FinTech firm and understand their products and services. Knowing their client base and the financial data solutions they provide will help you tailor your answers and show genuine interest in the role.
