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- Tasks: Monitor and validate financial data, troubleshoot client onboarding, and resolve data issues.
- Company: Join a high-growth FinTech firm transforming financial data solutions.
- Benefits: Competitive pay, strong career progression, and a collaborative work environment.
- Why this job: Be a key player in ensuring accurate financial data for top hedge funds.
- Qualifications: 2+ years in data support, strong SQL skills, and excellent communication.
- Other info: Dynamic role with exposure to the investment management industry.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Engineer (App: b78a9)
Referment Bournemouth, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Referment is working with a global FinTech firm that provides cutting-edge financial data solutions to hedge funds, private equity firms, and asset managers. They’re looking to hire a Data Support Analyst with strong technical and analytical skills to join their expanding team.
This is a fantastic opportunity for someone with 2+ years’ experience in data support and monitoring who thrives in a client-facing role, enjoys problem-solving, and wants to work at the intersection of technology and financial data.
What You’ll Be Doing
- Monitoring and validating large sets of financial data, resolving issues such as missing, delayed, or duplicate records
- Managing and troubleshooting the onboarding of new clients, including user setup, reference data workflows, and configuration tasks
- Investigating and resolving data issues using SQL and advanced Excel
- Communicating directly with data providers and clients to ensure timely and accurate data delivery
- Submitting bug reports, collaborating with Development teams, and testing new features for data extraction and monitoring
- Creating and maintaining user manuals, wiki articles, and knowledge-sharing resources
- Working closely with project managers to support successful client implementations
What You’ll Bring
- 2+ years’ experience in data monitoring, support, or operations
- Strong technical skills: SQL scripting (MS SQL), RegEx, advanced Excel
- Experience with Zendesk, Jira, Git (Git Flow), and TFS
- Background in supporting financial data or FinTech applications
- Excellent communication and interpersonal skills — able to liaise confidently with clients, data providers, and internal teams
- Highly organized, detail-oriented, and able to manage multiple tasks under pressure
Why join?
- Be part of a high-growth FinTech firm working with leading hedge funds and asset managers
- Play a key role in ensuring the accuracy and reliability of mission‑critical financial data
- Competitive compensation package with strong progression opportunities
- Collaborative, client‑facing role with direct exposure to the investment management industry
If you’re a data‑driven problem solver and quick thinker with a passion for financial technology, this is a fantastic chance to grow your career in the FinTech space.
Apply now via Referment to be considered for this opportunity.
Seniority level
Associate
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development, Financial Services, and IT Services and IT Consulting
Referrals increase your chances of interviewing at Referment by 2x
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Technical Support Engineer (App: b78a9) employer: Referment
Contact Detail:
Referment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (App: b78a9)
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those who work at Referment or similar firms. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL and Excel skills. We all know that technical questions can be tricky, so practice some common scenarios you might face as a Technical Support Engineer.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled data issues in the past. This will demonstrate your analytical mindset and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer (App: b78a9)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with SQL, data monitoring, and any client-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about FinTech and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with tools like Zendesk, Jira, and advanced Excel. We’re keen to see how you’ve used these in past roles to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Referment
✨Know Your Tech Inside Out
Make sure you brush up on your SQL skills and get comfortable with advanced Excel. Be ready to discuss how you've used these tools in past roles, especially in data monitoring and troubleshooting. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've resolved data issues or improved processes. Think about challenges you've faced in client-facing roles and how you tackled them. This will demonstrate your analytical mindset and ability to thrive under pressure.
✨Communicate Like a Pro
Since this role involves liaising with clients and internal teams, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style and ensure you're conveying your ideas effectively.
✨Familiarise Yourself with the Company
Research the FinTech firm and understand their products and services. Knowing their mission and values will help you align your answers with what they’re looking for. Plus, it shows genuine interest, which is always a plus in interviews!
