At a Glance
- Tasks: Oversee delegated claims operations and manage performance of claims administrators.
- Company: Specialist underwriting business in the London insurance market.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to build relationships across various teams and enhance your career.
- Why this job: Join a pivotal role that combines governance, audit, and data analysis in insurance.
- Qualifications: Experience in delegated claims authority and strong knowledge of claims processes.
The predicted salary is between 59400 - 72600 £ per year.
Referment is working with a specialist underwriting business in the London insurance market.
Its delegated authority team oversees external claims administrators and the governance, data quality and regulatory reporting that support delegated claims operations.
This senior specialist role combines hands‑on oversight with audit coordination and analysis.
You will manage the onboarding and performance of delegated claims administrators, turn bordereaux data into useful management information, and work across Claims, Underwriting, Compliance and Operations to maintain effective controls.
The Role
- Manage due diligence, onboarding, agreements and ongoing oversight for new and renewed delegated claims administrators.
- Monitor service levels, complaints and issue resolution, maintaining a clear view of administrator performance.
- Coordinate internal and external audits, review completed work and track remediation actions through to closure.
- Manage the claims auditor panel and annual review process.
- Review and upload claims bordereaux, working with administrators to maintain data quality.
- Use claims data to produce management information, KPIs, trend analysis, conduct‑risk reporting and relevant regulatory returns.
- Contribute to operational‑resilience oversight for coverholders and delegated claims administrators.
- Build effective relationships across Claims, Underwriting, Compliance and Operations and contribute to delegated‑authority and conduct‑risk forums.
- What We’re Looking For
- Hands‑on experience overseeing delegated claims authority in the London or Lloyd’s market.
- Strong knowledge of claims processes and the associated regulatory environment.
- Excellent organisation, with the judgement to balance several priorities and follow issues through to resolution.
- Clear communication and confident stakeholder management at different levels.
- Experience with coverholder or bordereaux‑management systems is useful; familiarity with platforms such as VIPR would be valuable.
- ACII is desirable rather than essential.
This could suit an experienced delegated claims oversight specialist, DCA governance professional or claims operations practitioner who wants a role spanning governance, audit, data and regulatory reporting.
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Senior Delegated Claims Specialist (73185D5) employer: Referment
Referment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Finance Director, you will not only lead the finance function but also play a pivotal role in shaping the company's growth trajectory, with ample opportunities for professional development and advancement. Located in a vibrant B2B technology hub, the company provides a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delegated Claims Specialist (73185D5)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Referment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Referment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Delegated Claims Specialist (73185D5)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Referment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Referment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Referment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Referment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Referment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Referment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
