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- Tasks: Be the go-to person for client queries and ensure they maximise platform value.
- Company: Join a leading global provider of Governance, Risk & Compliance solutions.
- Benefits: Enjoy a collaborative environment, excellent career progression, and exposure to top financial institutions.
- Why this job: This role offers a chance to impact client success in a cutting-edge tech space.
- Qualifications: 5+ years in financial services or regulatory compliance; SaaS experience preferred.
- Other info: Work in London with a mid-senior level position in a full-time capacity.
The predicted salary is between 32000 - 46000 ÂŁ per year.
Senior Customer Success Manager (Ref: 5-2fb)
Senior Customer Success Manager (Ref: 5-2fb)
Get AI-powered advice on this job and more exclusive features.
This range is provided by Referment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Referment are partnering with a leading global provider of Governance, Risk & Compliance (GRC) solutions to help them identify an experienced Senior Customer Success Specialist to join their growing London team.
This firm provides cutting-edge regulatory technology and compliance solutions to some of the world’s most sophisticated hedge funds, asset managers, and private equity firms. As they continue to scale, they are looking for someone who can ensure their SaaS clients are getting maximum value from the platform, while helping to strengthen long-term client relationships.
Key Responsibilities
- Be the first point of contact for client enquiries and technical issues
- Collaborate with internal teams to resolve client challenges
- Proactively engage clients to optimise their use of the platform
- Gather client feedback to help inform product development
- Support special projects and internal initiatives
What They’re Looking For
- 5+ years experience in financial services, regulatory compliance or surveillance technology
- Experience with SaaS platforms (Zendesk a bonus)
- Strong knowledge of trade surveillance, market abuse detection, or regulatory monitoring
- Excellent client management and communication skills
- Highly organised, proactive and solutions-oriented
Why join?
This is an opportunity to join a market leader in the GRC space, offering a collaborative environment, excellent career progression, and exposure to some of the most sophisticated financial institutions globally.
#Referment
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Information Technology, and Business Development
-
Industries
Financial Services, IT Services and IT Consulting, and Software Development
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Senior Customer Success Manager (Ref: 5-2fb) employer: Referment
Contact Detail:
Referment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (Ref: 5-2fb)
✨Tip Number 1
Familiarise yourself with the latest trends in Governance, Risk & Compliance (GRC) solutions. Understanding the specific challenges faced by hedge funds and asset managers will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work with SaaS platforms. Attend industry events or webinars to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your experience with client management and how you've successfully resolved technical issues in the past. Be ready to share specific examples that highlight your proactive approach and problem-solving skills.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to articulate how you can help clients maximise their use of the platform will demonstrate your commitment and understanding of the role.
We think you need these skills to ace Senior Customer Success Manager (Ref: 5-2fb)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services, regulatory compliance, and SaaS platforms. Use specific examples that demonstrate your client management skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience with trade surveillance and market abuse detection.
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to customer success and client engagement. Quantify your successes where possible, such as improvements in client satisfaction or retention rates.
Prepare for Potential Questions: Anticipate questions related to your experience with SaaS platforms and client management. Be ready to discuss specific challenges you've faced and how you resolved them, showcasing your proactive and solutions-oriented approach.
How to prepare for a job interview at Referment
✨Showcase Your Experience
With over 5 years in financial services or regulatory compliance, be ready to discuss specific examples of how you've successfully managed client relationships and resolved technical issues. Highlight your experience with SaaS platforms, especially if you've used tools like Zendesk.
✨Demonstrate Client Engagement Skills
Prepare to talk about how you proactively engage clients to optimise their use of a platform. Share stories that illustrate your ability to gather feedback and use it to inform product development, showing that you understand the importance of client input.
✨Understand the Industry
Familiarise yourself with trade surveillance, market abuse detection, and regulatory monitoring. Being knowledgeable about these areas will not only impress your interviewers but also demonstrate your commitment to the role and the industry.
✨Be Solutions-Oriented
As a Senior Customer Success Manager, being proactive and solutions-oriented is key. Prepare to discuss how you've tackled challenges in the past and how you approach problem-solving, especially in high-pressure situations.
