At a Glance
- Tasks: Lead customer support operations and manage ticket queues for a growing HRTech startup.
- Company: Join a rapidly growing HRTech startup transforming employee benefits globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on operational excellence.
- Why this job: Make a real impact in customer support while shaping the future of employee benefits.
- Qualifications: Experience in customer support and familiarity with tools like Zendesk and Intercom.
The predicted salary is between 40000 - 50000 £ per year.
Referment is partnering with a rapidly growing HRTech startup to hire a Customer Support Manager in London. This role is key in leading support operations, managing ticket queues, and driving operational excellence.
The ideal candidate will have experience in customer support, managing metrics like SLAs and CSAT, and building support operations with tools such as Zendesk and Intercom.
Join a company transforming employee benefits globally.
Customer Support Operations Lead (London) employer: Referment
Join a dynamic HRTech startup in London that prioritises employee growth and operational excellence. With a vibrant work culture that fosters innovation and collaboration, you'll have access to comprehensive benefits and opportunities for professional development, all while contributing to the transformation of employee benefits on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operations Lead (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the HRTech space on LinkedIn or at industry events. A friendly chat can open doors and give you insights into the company culture.
✨Tip Number 2
Show off your skills! If you've got experience with tools like Zendesk or Intercom, make sure to highlight that in conversations. We want to see how you can drive operational excellence!
✨Tip Number 3
Prepare for the interview by brushing up on metrics like SLAs and CSAT. Be ready to discuss how you've managed these in past roles. It’ll show you’re serious about leading support operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Support Operations Lead (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and any relevant metrics you've managed, like SLAs and CSAT. We want to see how your skills align with the role of Customer Support Operations Lead!
Showcase Your Tools Experience:If you've worked with tools like Zendesk or Intercom, shout about it! We love seeing candidates who can hit the ground running with the tech we use.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity and directness, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Referment
✨Know Your Metrics
Familiarise yourself with key performance indicators like SLAs and CSAT scores. Be ready to discuss how you've managed these metrics in previous roles and how you can apply that experience to improve support operations.
✨Showcase Your Tool Proficiency
If you've worked with tools like Zendesk or Intercom, make sure to highlight your experience. Prepare specific examples of how you've used these platforms to enhance customer support and streamline operations.
✨Demonstrate Leadership Skills
As a Customer Support Operations Lead, you'll need to show your ability to lead a team effectively. Think of instances where you've motivated your team, resolved conflicts, or implemented new processes that improved efficiency.
✨Research the Company Culture
Understanding the startup's culture is crucial. Look into their values and mission, and be prepared to explain how your personal values align with theirs. This will show your genuine interest in being part of their transformation journey.
