Referment is working with a network-security software provider whose platform protects complex internet and service-provider environments from distributed denial-of-service attacks.
This customer-embedded engineering role combines technical account ownership, advanced troubleshooting and solution advocacy. You will act as the consistent technical expert for assigned customers, working remotely with periodic on-site visits and partnering with support, engineering, account and security-operations teams.
The Role
- Monitor solution health, plan upgrades and configuration improvements, and resolve complex technical issues before they disrupt operations.
- Own escalations, root-cause analysis and clear communication across customer and internal stakeholders.
- Advise customer technical teams, deliver training and create practical documentation that builds self-sufficiency.
- Support demonstrations, proof-of-concept work and technical sales conversations where your post-sales credibility adds value.
- Travel periodically for system assessments and strategic customer discussions.
What We're Looking For
- Five or more years in a customer-facing Solutions Engineering, Systems Engineering or Technical Account Management role.
- Strong networking, security, infrastructure integration and troubleshooting knowledge.
- Experience presenting technical solutions and supporting complex pre-sales or expansion conversations.
- Ability to work within professional-services delivery practices and communicate with both technical and commercial audiences.
DDoS mitigation experience or networking and cybersecurity certifications would be useful, but strong adjacent network-security backgrounds are also relevant.
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Dedicated Solution Service Engineer (BD53378) employer: Referment
Referment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Finance Director, you will not only lead the finance function but also play a pivotal role in shaping the company's growth trajectory, with ample opportunities for professional development and advancement. Located in a vibrant B2B technology hub, the company provides a supportive environment where your contributions are valued and rewarded.
