At a Glance
- Tasks: Lead and scale customer support operations while enhancing user experiences.
- Company: Join a fast-growing HRTech/InsurTech startup redefining employee benefits.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Be part of a rapidly scaling company backed by top European investors.
- Why this job: Make a real impact in a startup with ownership from day one.
- Qualifications: Experience in support operations and a passion for customer-centric solutions.
The predicted salary is between 50000 - 60000 £ per year.
Referment is partnering with one of Europe’s fastest-growing HRTech / InsurTech startups to hire a Customer Support Manager in London. This is a rare opportunity to join an early-stage company that’s redefining how employee benefits work globally, already trusted by some of Europe’s most forward-thinking tech companies.
The role sits at the centre of customer experience, operations, and product, with real ownership from day one. You’ll lead and scale support operations across employer and employee users, helping shape processes, tooling, quality standards, and the overall support function as the business grows.
You’ll Thrive Here If You:
- Have experience building or scaling support operations in a startup or high-growth environment
- Enjoy combining strategic thinking with hands-on execution
- Are systems-minded, proactive, and highly customer-centric
- Love improving processes, workflows, and customer experiences
- Are excited by ambiguity and ownership
What You’ll Be Doing:
- Managing multi-channel support operations (email/chat)
- Building scalable workflows, SOPs, and support tooling
- Analysing support metrics and driving performance improvements
- Creating self-service resources and QA frameworks
- Partnering closely with Customer Success, Product, and Operations teams
- Surfacing customer insights to influence product improvements
The business has raised significant backing from leading European investors and is scaling rapidly across the UK and Europe. If this sounds like the role for you, apply now to avoid disappointment.
Customer Suppport Manager (B9E8339) employer: Referment
Referment is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets opportunity. As part of a rapidly growing HRTech/InsurTech startup, employees benefit from a culture that encourages ownership and strategic thinking, alongside ample opportunities for professional growth and development. With a focus on redefining employee benefits and a commitment to customer-centric solutions, joining Referment means being at the forefront of change in a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Suppport Manager (B9E8339)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at startups or in HRTech. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in scaling support operations. This will help you stand out during interviews and show that you’re ready to take ownership from day one.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for ambiguity! Startups thrive on change, so be ready to discuss how you've navigated uncertain situations in the past. Show them you’re adaptable and excited about shaping processes and improving customer experiences.
We think you need these skills to ace Customer Suppport Manager (B9E8339)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Manager role. Highlight your experience in scaling support operations and how it aligns with our mission at StudySmarter.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve improved processes or customer experiences in a high-growth environment.
Be Authentic:Let your personality shine through in your application. We love seeing genuine passion and enthusiasm for the role, so don’t be afraid to express why you’re excited about joining our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Referment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific role they play in the HRTech/InsurTech space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience with Examples
Prepare to discuss your previous experience in building or scaling support operations. Use specific examples that highlight your strategic thinking and hands-on execution. This will demonstrate your capability to thrive in a high-growth environment and your customer-centric approach.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in customer support. Think about how you would manage multi-channel support operations or improve workflows. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's future plans, how they measure success in customer support, or what challenges they currently face. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
