At a Glance
- Tasks: Lead customer support operations and manage high-volume ticket queues.
- Company: Fast-growing HRTech/InsurTech startup with strong investor backing.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Other info: Collaborate with diverse teams to drive operational excellence.
- Why this job: Make a real impact in customer experience at a thriving startup.
- Qualifications: Hands-on customer support experience with a focus on metrics.
The predicted salary is between 40000 - 50000 £ per year.
Referment is seeking a Customer Support Manager to oversee support operations in London. This pivotal role requires managing high-volume ticket queues and ensuring operational excellence while working collaboratively with Customer Success, Product, and Operations teams.
Ideal candidates will have hands-on experience in customer support, focusing on metrics like SLAs and CSAT. This is a unique opportunity with a rapidly growing HRTech/InsurTech startup, backed by prominent investors.
Customer Support Operations Lead – Scale & Own the Experience employer: Referment
Referment is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and operational excellence are at the forefront. Located in London, employees benefit from a vibrant city atmosphere while enjoying opportunities for professional growth within a rapidly expanding HRTech/InsurTech startup. With a focus on metrics-driven performance and a supportive team environment, Referment offers a meaningful and rewarding career path for those passionate about customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operations Lead – Scale & Own the Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Referment on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your metrics knowledge. Be ready to discuss how you've managed SLAs and improved CSAT in past roles. We want to see that you can scale and own the experience!
✨Tip Number 3
Showcase your collaborative spirit! Think of examples where you've worked with cross-functional teams. This role is all about teamwork, so let’s highlight how we can contribute to that culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Support Operations Lead – Scale & Own the Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Support Operations Lead role. Highlight your hands-on experience in customer support and any metrics you've managed, like SLAs and CSAT.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved support operations or enhanced customer experiences in previous positions.
Showcase Your Teamwork Skills:Since this role involves collaboration with various teams, emphasise your ability to work well with others. Mention any past experiences where you successfully partnered with Customer Success, Product, or Operations teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Referment
✨Know Your Metrics
Familiarise yourself with key performance indicators like SLAs and CSAT scores. Be ready to discuss how you've used these metrics in previous roles to improve customer support operations.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams. Prepare examples of how you've successfully collaborated with Customer Success, Product, or Operations teams in the past to enhance the customer experience.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled high-volume ticket queues effectively. Highlight your strategies for prioritising tasks and ensuring operational excellence under pressure.
✨Research the Company Culture
Get to know Referment's values and mission. Tailor your responses to reflect how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
