At a Glance
- Tasks: Lead customer support operations and manage ticket queues for a growing HRTech startup.
- Company: Join a rapidly growing HRTech startup transforming employee benefits globally.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on operational excellence.
- Why this job: Make a real impact in customer support while shaping the future of employee benefits.
- Qualifications: Experience in customer support and familiarity with tools like Zendesk and Intercom.
The predicted salary is between 40000 - 50000 £ per year.
Referment is partnering with a rapidly growing HRTech startup to hire a Customer Support Manager in London. This role is key in leading support operations, managing ticket queues, and driving operational excellence.
The ideal candidate will have experience in customer support, managing metrics like SLAs and CSAT, and building support operations with tools such as Zendesk and Intercom.
Join a company transforming employee benefits globally.
Customer Support Operations Lead (London) employer: Referment
Join a dynamic HRTech startup in London that prioritises innovation and employee satisfaction. With a strong focus on operational excellence, we offer a collaborative work culture that fosters professional growth and development. Our commitment to transforming employee benefits globally ensures that you will be part of a meaningful mission while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Operations Lead (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the HRTech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Zendesk and Intercom, make sure to highlight that in conversations. We want to see how you can drive operational excellence!
✨Tip Number 3
Prepare for those tricky questions! Think about how you've managed ticket queues and improved SLAs in the past. We love hearing about real-life examples that showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to transform employee benefits.
We think you need these skills to ace Customer Support Operations Lead (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and any relevant metrics you've managed, like SLAs and CSAT. We want to see how you’ve driven operational excellence in your previous roles!
Showcase Your Tools Knowledge:If you've worked with tools like Zendesk or Intercom, shout about it! We love seeing candidates who are familiar with the tech that helps us deliver top-notch support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about transforming employee benefits and how your skills align with our mission. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Referment
✨Know Your Metrics
Familiarise yourself with key performance indicators like SLAs and CSAT scores. Be ready to discuss how you've managed these metrics in previous roles and how you can apply that experience to improve support operations.
✨Showcase Your Tool Proficiency
If you've worked with tools like Zendesk or Intercom, make sure to highlight your experience. Prepare examples of how you've used these platforms to enhance customer support and streamline operations.
✨Demonstrate Leadership Skills
As a Customer Support Operations Lead, you'll need to show your ability to lead a team effectively. Think of instances where you've motivated your team or improved processes, and be ready to share those stories.
✨Research the Company Culture
Understanding the startup's mission and values is crucial. Dive into their approach to employee benefits and think about how your personal values align with theirs. This will help you convey genuine interest during the interview.
