Referment is working with a London-based B2B fintech SaaS company whose platform helps enterprise finance teams manage receivables, payments and reconciliation, connecting to the ERP systems they already use. With the enterprise client base growing, they are expanding the customer success team and hiring a Customer Success Enterprise Manager to lead enterprise onboarding and technical delivery.
The Role
This role sits at the intersection of customer success, product and engineering. You will be the person enterprise clients rely on to make a modern platform work inside their existing environment - understanding how their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes really operate, and tailoring the onboarding accordingly rather than applying a template. You will lead onboarding projects from kickoff to delivery: gathering and mapping technical requirements, including custom fields, data flows and integration logic; owning the technical implementation; and coordinating the core application configuration, data ingestion setup and workflow build that each deployment needs. Internally, you will collaborate across sales, product, engineering and customer success to design tailored solutions, keep detailed project plans and partner coordination on track, and act as the recognised expert on ERP integrations across the enterprise customer base. You will be comfortable communicating with executives, project leads and operational teams alike.
What We're Looking For
- Six or more years in a Solutions Engineer, Implementation Specialist, Technical Consultant or Business Analyst role
- Strong understanding of APIs, data mapping and integration patterns
- Comfortable in client-facing situations, including with senior stakeholders
- Able to interpret business requirements and translate them into technical specs
- Strong organisational skills and a bias toward action
- Bonus: hands-on ERP experience, especially NetSuite and SAP, or experience building internal tools and project tracking systems
This could suit...
a technically fluent customer success or implementation professional who enjoys enterprise environments, wants closer product involvement, and would rather fix root causes than apply temporary workarounds. Based in London with hybrid working.
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Customer Success Enterprise Manager (9847722) employer: Referment
Referment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Finance Director, you will not only lead the finance function but also play a pivotal role in shaping the company's growth trajectory, with ample opportunities for professional development and advancement. Located in a vibrant B2B technology hub, the company provides a supportive environment where your contributions are valued and rewarded.
