Community Lead (F1A4B65)

Referment is working with a successful international technology company to hire a Community Lead to build and develop a growing community of e-commerce professionals.

This is a hands-on role with responsibility for both the strategy and day-to-day execution of the community. You'll create reasons for members to engage, learn from each other and build relationships, both online and through live events.

The goal is to develop a genuinely valuable community rather than simply grow membership numbers.

You'll have significant ownership over how that community develops, including content, events, partnerships and identifying influential members who can become active contributors.

The Role

You’ll Be Responsible For

• Developing and executing the overall community strategy.
• Creating programmes that increase engagement and participation.
• Hosting webinars, discussions, AMAs and other live sessions.
• Organising in-person events and meetups.
• Creating content specifically designed for the community, including newsletters, discussion topics and event content.
• Building relationships with influential members and industry figures.
• Identifying potential community ambassadors and contributors.
• Encouraging members to share knowledge and create their own content.
• Understanding what members find valuable and using those insights to develop new initiatives.
• Working with wider marketing and commercial teams to connect community activity with broader company objectives.
• Using AI and other technology tools to improve community operations and content creation.
• Measuring engagement and understanding which initiatives are creating genuine value.

What We're Looking For

We're looking for someone with significant experience building and growing professional communities, ideally within technology or e-commerce.

You’ll Ideally Have

• Experience owning community strategy as well as executing it.
• A track record of growing and developing an engaged online community.
• Confidence hosting live events, webinars, panels or interviews.
• Strong content and written communication skills.
• Experience building relationships with influential community members and industry figures.
• A strong understanding of what creates genuine engagement rather than simply audience growth.
• Experience organising both online and in-person events.
• Strong knowledge of the e-commerce ecosystem and the challenges faced by online businesses.
• An entrepreneurial approach and the ability to work independently

Experience working with e-commerce merchants, online retailers, SaaS communities or professional operator communities would be particularly relevant.

We're also interested in people who have built their own audiences, communities or businesses and understand community-building from first-hand experience.

This could suit an existing Community Lead, Head of Community, Senior Community Manager or Community & Content Lead looking for greater ownership of an international community.

#Referment