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- Tasks: Lead shifts, inspire your team, and create amazing customer experiences.
- Company: Join Starbucks, a community focused on connection and creativity.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Comprehensive training and support to help you thrive in your role.
- Why this job: Be a leader in a fast-paced environment where no two days are the same.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
- Here your voice is brewed into everything we do
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
We\’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we\’re not just about brewing great coffee, we\’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world‑class coffee. We\’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand\’s future. Here your voice is brewed into everything we do. Here you\’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment. We\’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You\’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You\’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you\’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You\’ll be an ambassador for our partner networks, making sure our partners know that they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast‑paced stores, a typical day could include:
Benefits
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you\’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long‑term career opportunities in store and support center
So, if you\’re looking for a new opportunity, with us you\’ll be welcomed, you\’ll be challenged, you\’ll be inspired. Here you\’ll be heard. Because here, you\’re a part of it all. Here you belong.
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Shift Supervisor - Store 15932, WEDNESBURY NEXT- GALLAGHER RETAIL employer: #REF!
Contact Detail:
#REF! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store 15932, WEDNESBURY NEXT- GALLAGHER RETAIL
✨Tip Number 1
Get to know the company culture before your interview. Check out Starbucks' social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've inspired a team or solved a problem on the spot. Being able to share these stories will demonstrate your fit for the Shift Supervisor role.
✨Tip Number 3
When you get the chance, ask questions during your interview. This shows you're engaged and eager to learn more about how you can contribute to the store's success. Plus, it gives you insight into what working there is really like!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Shift Supervisor - Store 15932, WEDNESBURY NEXT- GALLAGHER RETAIL
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee and customer service shine through! We want to see how you connect with our brand and what makes you excited about being part of the Starbucks community.
Highlight Your Leadership Skills: As a Shift Supervisor, you'll be leading a team, so make sure to showcase any previous coaching or supervisory experience. Share specific examples of how you've inspired and motivated others in a customer-facing role.
Be Authentic and Personal: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and teamwork.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at #REF!
✨Know Your Starbucks Culture
Before your interview, dive into the Starbucks culture. Understand their values and how they prioritise customer experience. This will help you align your answers with what they stand for, showing that you're not just looking for a job, but you genuinely want to be part of their community.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting these moments will demonstrate your capability to drive operational excellence and create a positive environment.
✨Prepare for Situational Questions
Expect questions that assess how you handle challenges. Think of scenarios where you've turned problems into opportunities for improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how you can adapt and thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions ready. Inquire about the training programmes or how they measure success in the role. This shows your interest in growth and commitment to contributing positively to the store's success.