At a Glance
- Tasks: Lead shifts, inspire your team, and create memorable customer experiences at Starbucks.
- Company: Join the vibrant community at Starbucks, where coffee meets connection.
- Benefits: Enjoy competitive pay, free drinks, 28 days holiday, and discounts on food and merchandise.
- Other info: Dynamic role with excellent career growth opportunities and comprehensive training.
- Why this job: Be a leader in a fast-paced environment and make a real impact every day.
- Qualifications: Previous coaching or supervisory experience in retail or hospitality is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for leaders at Starbucks. Join us for coffee, stay for the community connections and opportunities. At Starbucks, we are not just about brewing great coffee; we are about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We have an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here, your voice is brewed into everything we do. You will take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high-quality service, beverages, and products whilst creating our third place environment.
We are looking for candidates with previous coaching or supervisory experience in a customer-facing role. You will spend your time running shifts with our customers at the core through coaching your team and creating a positive learning environment for your partners on shift. You will be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you will be responsible alongside the store management team to achieve results through making an impact and achieving goals.
Your responsibilities will include:
- Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.
- Identifying teachable moments to share best practices with the team.
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties.
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security.
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Following health, safety, and sanitation guidelines for all products.
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights, and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme, which is led by our amazing in-store trainers and coaches and is designed to immerse you in the Starbucks culture and set you up for success.
In return, we offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) and an additional special day for you to celebrate a special moment in your life each year.
- Free drinks and food when you're on shift.
- Our store bonus program.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy.
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme available to you and your family.
- Recognition schemes and monetary awards for long service, WOWing customers, and your fellow partners.
- Great long-term career opportunities in store and support centre.
If you're looking for a new opportunity with us, you'll be welcomed, challenged, and inspired. Here, you'll be heard. Because here, you're a part of it all. Here you belong.
What is our process?
- Application
- CV review
- First stage interview
- Second stage interview
- Offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity, and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Shift Supervisor Store# 12562, GLASGOW BUCHANAN S employer: #REF!
At Starbucks, we pride ourselves on being more than just a coffee shop; we are a community that fosters leadership and personal growth. As a Shift Supervisor in Glasgow, you'll enjoy a vibrant work culture that values creativity and connection, alongside competitive benefits such as 28 days of holiday, free drinks on shift, and opportunities for career advancement through comprehensive training. Join us to inspire your team, engage with customers, and be part of a company that truly values your voice and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor Store# 12562, GLASGOW BUCHANAN S
✨Tip Number 1
Get to know the Starbucks culture before your interview. Dive into our values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or inspired a team. We want to hear about those moments when you made a difference, so be ready to share them during your interview.
✨Tip Number 3
Show off your problem-solving skills! In a fast-paced environment like ours, challenges pop up all the time. Be prepared to discuss how you've tackled issues in the past and how you can bring that experience to Starbucks.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to learn more about the role and the team. It shows us that you're engaged and excited about the opportunity. Plus, it helps you figure out if Starbucks is the right fit for you!
We think you need these skills to ace Shift Supervisor Store# 12562, GLASGOW BUCHANAN S
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for coffee and community.
Tailor Your CV:Make sure your CV highlights your previous coaching or supervisory experience. We’re looking for leaders, so showcase any relevant skills that demonstrate your ability to inspire and motivate a team.
Showcase Problem-Solving Skills:In your application, mention specific examples where you've solved problems in a fast-paced environment. We love candidates who can think on their feet and adapt to challenges!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our Starbucks family.
How to prepare for a job interview at #REF!
✨Know Your Coffee and Community
Before your interview, brush up on Starbucks' coffee offerings and community initiatives. Being able to discuss your favourite drinks or how you can contribute to the community will show your passion for the brand and its values.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your coaching abilities and how you've inspired others will resonate well with the interviewers looking for a Shift Supervisor.
✨Emphasise Customer Experience
Think of specific instances where you've enhanced customer satisfaction in previous roles. Discuss how you would create a welcoming environment at Starbucks and ensure every customer leaves with a smile.
✨Be Ready for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills. Prepare to discuss how you would handle unexpected challenges during a shift, demonstrating your ability to think on your feet and maintain operational excellence.
