Customer Service Administrator

Customer Service Administrator

Location: North London (WFH up to 2 days)

Salary: 35k

About the Opportunity

ReeVR Talent is recruiting for a Customer Service Assistant on behalf of a well-established business operating in a technical and manufacturing environment.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service. You will play a key role in managing customer orders and enquiries, working closely with internal teams to ensure orders are processed accurately and delivered on time.

Key Responsibilities

• Act as first point of contact for customers.
• Correctly input orders into the system.
• Act as a key link between customers and internal departments, coordinating information to keep orders moving efficiently.
• Ensure any queries are dealt with promptly.
• Support the wider team with day-to-day administration and contribute to service delivery and operational efficiency.
• Administrative duties such as organising document records and ensuring they are stored accurately and clearly.
• Maintain compliance to GDPR regulations.
• Other duties or responsibilities as needed.

You will ideally have:

• 1-2 years of previous customer service experience, preferably in an order-processing environment.
• Good IT skills, including familiarity with Microsoft Office applications.
• Experience using CRM systems, such as Salesforce.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and the ability to process information accurately.
• Good organisational and planning skills.

If you are an enthusiastic and detail-oriented customer service professional looking for your next opportunity, we'd love to hear from you.

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