At a Glance
- Tasks: Service and maintain innovative heating systems while delivering exceptional customer service.
- Company: Join a fast-growing clean technology company shaping the future of home heating.
- Benefits: Competitive salary, company van, private medical insurance, and 25 days annual leave.
- Other info: Full training provided in a collaborative and supportive environment.
- Why this job: Make a real impact on the UK's journey towards Net Zero with cutting-edge technology.
- Qualifications: 3+ years as a Service Engineer with strong fault-finding and customer service skills.
Are you an experienced Service Engineer looking to join an innovative technology business that is helping to shape the future of home heating? Our client is a rapidly growing clean technology company developing cutting-edge low-carbon heating solutions for the UK residential market. As demand continues to grow, they are seeking a Service Engineer to join their Customer Operations team and support customers across London, the South East and the East of England.
This is an excellent opportunity for someone with experience servicing domestic heating products who enjoys fault-finding, problem-solving and delivering exceptional customer service.
The Role of the Service Engineer
As a Service Engineer, you will be responsible for servicing, maintaining and diagnosing faults on innovative heating systems installed in customers' homes. You will become a product specialist, working closely with customers, installers and internal technical teams to ensure products perform to the highest standards.
- Diagnosing and resolving faults on domestic heating systems.
- Carrying out servicing, maintenance, breakdown repairs and warranty work.
- Replacing electrical and electronic components, including control wiring and circuit boards.
- Conducting product upgrade campaigns and implementing design revisions in the field.
- Providing remote technical support to installation and service partners.
- Delivering outstanding customer service and maintaining strong customer relationships.
- Providing valuable feedback to engineering and product teams to support continuous improvement initiatives.
- Travelling extensively across London, the South East and the East of England.
About You as a Service Engineer
The ideal candidate will have:
- At least 3 years' experience in a Service Engineer position.
- Experience servicing domestic heating products such as boilers, heat pumps, solar thermal systems or similar technologies.
- Strong fault-finding and diagnostic skills.
- Confidence working with electrical and electronic components.
- Experience understanding control wiring and heating system controls.
- Excellent communication and customer service skills.
- A proactive and professional approach to problem-solving.
- A full UK driving licence.
Full product training will be provided, supported by an experienced technical support team.
What's on Offer?
- £35,000 - £45,000 basic salary depending on experience.
- Company van provided.
- 25 days annual leave plus bank holidays.
- Additional birthday holiday.
- Private Medical Insurance.
- Optical and Dental Insurance.
- Life Insurance.
- Income Protection.
- EV Car Scheme.
- Cycle to Work Scheme.
- Employee Assistance Programme.
- Holiday Purchase Scheme.
- Collaborative and supportive working environment.
- Opportunity to join a fast-growing technology business making a genuine impact on the UK's journey towards Net Zero.
If you are passionate about engineering, customer service and innovative technology, we would love to hear from you. Please get in touch with Bella with ReeVR Talent.
Field Service Engineer in Longwick employer: Reevr Talent Ltd
Join a rapidly growing clean technology company that is at the forefront of low-carbon heating solutions in the UK. As a Field Service Engineer, you will benefit from a collaborative and supportive work culture, extensive training, and a comprehensive benefits package including private medical insurance and an EV car scheme. This role not only offers competitive salary and generous leave but also provides the opportunity to make a meaningful impact on the journey towards Net Zero while working across vibrant locations in London and the South East.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Longwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with domestic heating products and your fault-finding expertise. Be ready to share specific examples of how you've solved problems in the past.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to heating systems and customer service scenarios. Practice makes perfect, so consider doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that dream job as a Service Engineer.
We think you need these skills to ace Field Service Engineer in Longwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with domestic heating products and any relevant technical skills. We want to see how your background aligns with the role of a Service Engineer, so don’t hold back on showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for engineering and customer service. Let us know why you’re excited about joining our innovative team and how you can contribute to our mission of shaping the future of home heating.
Show Off Your Communication Skills:As a Service Engineer, you'll be interacting with customers and technical teams regularly. Make sure your written application reflects your excellent communication skills. Clear, concise language will help us see that you can deliver outstanding customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Reevr Talent Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic heating products, especially boilers and heat pumps. Be ready to discuss your previous experience in servicing these systems and any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved faults in the past. Think of a couple of tricky situations where your fault-finding skills really shone through, as this will demonstrate your expertise and confidence.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about how you’ve delivered exceptional customer service in previous roles. Highlight any feedback you've received from customers or colleagues that showcases your communication skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s technology and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
